Joy فيراس

Digital Product Delivery & Development
- Defining and prioritising deliverables, from planning to release, with minimal guidance.
- Thorough understanding of the customer journey to offer appropriate solutions and drive solutions for complicated design challenges.
- Writing clear requirements for complex features or products and being responsive to request for clarifications.
- Managing products without direct supervision, involving manager or other senior leaders only when appropriate.
- Developing clear go to market launch plans and coordinate with the show teams and vendors.
- Drafting successful communication plan/process for marketing and sales collaterals.
- Developing and supporting pricing strategy and negotiation, if applicable.
- Supporting and participating in business strategic planning, contributing to sales and business development strategy.
- Coordination with corporate and global sharing of best practices, knowledge and results.

Customer Focus & Analysis
- Creating processes and segmenting markets to answer customer needs of those sub-segments in details.
- Proficient at pulling and accessing data from multiple sources, and managing through data ambiguity.
- Generating the important data to consider and setting KPIs, priorities and dashboards.
- Recommending action plans and best digital products based on results.
- Present out of the box approach for awareness - to increase number of platform usage, footfall onsite and efficiency to receive less inquiries closer to the event.

Technical Skills
- Speaking knowledgably with tech and data counterparts about development approaches.
- Deep understanding of structure & system build up, and managing API integrations with different suppliers at the same time such as: registrations, matchmaking platforms (becoming now full digital experience and hybrid), mobile apps, CRMs
- Became familiar with the organizational development practices, platform requirements, and project management framework.

Reed Exhibitions Fze
Project Coordinator
Events Organization and Administration
September 15, 2013 - Present

- Responsible in administrative task, coordinating, planning, organising and implementation
- Prepare pre-event work plan to present in the management
- Build database, invite, organize and deliver on-site briefing for VIPs mainly government sector
- Identifies marketing opportunities by identifying consumer requirements
- Provide excellent customer service using a proactive approach to problem solving
- Dealing with high volume of queries pre-event and onsite
- Develop a good relation with customers and internal team department
- Supervise and train temporary staff onsite
- Handling logistics and coordinate with suppliers (pricing, transportation, hotel, visa arrangement, system, etc.)
- Support functions in planning, tracking, reporting quality management and internal communications.
- Ensuring that relevant information is clearly and professionally communicated.
- Mastering newly launch application/system as main point of contact for Digital Marketing Team
- Oversee the technical aspect of the online platform
- Protect organization's values by keeping information confidential.
- Perform other duties as requested and required


Administrative Task:
- Updating sales and database using Sales Force System
- Process LPO using Peachtree accounting and direct coordination with Finance Department
- Generates log-in details through ICMS system and maintain exhibitor list updated
- From processing a participation contract to payment follow-up and collection.
- Handling Discount/Invoice Amendments/Stand Cancellation & Floor Plan Alteration
- Perform clerical work such as filling, arranging invoices and contract to an establish system
- Execute general duties to include but not limited to: photocopy, filing & courier.
- Courier Services (cheque collection, invitation, certificates, brochures, etc.)
- Reviewing sales analysis and sales funnel accurately against the total sales achieved weekly.
- Create and analyse commission report for International Sales Group and Agent.
- Advanced computer literacy skills in MS Office Packages (Word, Excel and Powerpoint), internet & emailing- upon creation of survey, reports, presentations, and office correspondence.

Event Portfolio
World Future Energy Summit (WFES) - Middle East largest gathering on future energy
- Hosted by Masdar and under the umbrella of Abu Dhabi Sustainability Week
- Organized WFES for 2 consecutive years (2013-2015) with 28, 014 attendees

Airport Show co-located event with World Travel Catering & Onboard Services
- Held under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum

Decofair, Foodex, Saudi Health and Beauty, Saudi International Sport & Fitness
- Reed Sunaidi Exhibitions joint venture partnership between Reed Exhibition.
- Coordinating 500 International Exhibitors participation across 4 shows

International Exhibition for National Security & Resilience (ISNR)
- Organized by the UAE Ministry of Interior (MoI) and REED Exhibitions
- Main contact for 218 companies from 32 countries in ISNR 2014 edition.

Hewlett-Packard Philippines Corporation
Technology Consultant / Data Quality Analyst
February 06, 2012 to June 30, 2013
• Work on a global technology company which is dedicated to provide the highest quality and exceptional service to its client.
• Establish high analytical skills in providing a resolution in overall business intelligence.
• Perform preliminary assessment and impact classification
• Provide initial information to the user that includes ticket ID and its maximum resolution time
• Monitor issues and requests to ensure that it will be solved within the Service Level Agreement
• Resolve how-to and business related data questions
• Provide issue solution, workaround, or escalate to the appropriate second level support team
• Follow up with users to ensure satisfactory incident resolution
• Own the ticket end-to-end until closure including confirmation of resolution with caller.
• Organizing periodic customer satisfaction survey invites and collect.
• Exposed to a multicultural work environment having a business counterparts around the world.
• Became a Single Point of Contact (SPOC) in some of Software Application
• Became a Subject Matter Expert (SME) in one of the most crucial/important Data Application.
• Become a Process Owner for the whole team for Business Continuity Management.
• Showed leadership in handling the team whenever the lead/back-up lead is not around.

Philippine Long Distance Telephone Company
On-the-Job Trainee
IT Staff
January 2011 to March 2011
• Work on a largest & leading telecommunication company in the Philippines.
• Maintain confidentiality of correspondence as advised by supervisor.
• Responsible with the database of the files including LPO, invoices and etc.
• Responsible in preparing the weekly & monthly report and graphs using Microsoft Excel.
• Checked incoming update & documentation in maintain the servers.
• Handled data for the daily inspection of the servers in different areas.
• Organized the backup files in a systematic manner to easily distinguish data

Amberbase Solutions Philippines Corp.
On-the-Job Trainee
IT Staff / Technical Support
April 2010 to June 2010
• Work on a Leading, Philippines-based provider of offshore customer care and high performance
share.
• Ability to work positively on a graveyard shift
• Assist in troubleshooting computers
• Do the ordering if necessary and inventory
• Maintain up to date records of all information and ensure that it is available when needed.
• Responsible in updating software and applications
• Focus of work on the completion of a set related tasks for a particular section or service with the ability to accommodate new tasks.
• In charge of preparing reports, encoding and print letters/memos for clients.
• Send letters, memos and other facsimile messages to concerned persons, departments and/or regional branches.
• Requests and maintains the inventory requirements of the department