executive assistant
qatar foundation
مجموع سنوات الخبرة :7 years, 1 أشهر
Purchasing equipment, stationary, pantry items, gift items(as a backup in colleagues absence), branding(printing), marketing campaigns, hotels, catering and events .
• Reviews requisitions, confers with vendors to obtain product or service information such as price, availability and delivery schedule
• Develops and maintains relationships with vendors and internal costumers for assigned products and services; investigates and identifies new product areas; meets with suppliers and customers and go site visits like hotels etc..
• Ensures timely and professional resolution of issues. Promptly follows up with vendors to ensure customer needs are being met. Working through ticketing system promptly .
• Investigates and qualifies suppliers based on forward demand forecasts(negotiate best price and make good deals ). Seeks new sources of supply .
• Prepares proposals, quotation requests and bids. Summarizes findings for analysis and decision-making.
• Negotiates price and delivery with potential suppliers. Defines value according to knowledge of market price.
• Prepares and follows up on Purchase Orders.
• Maintains procurement and contract documents in systematic and auditable manner.
• Performs other duties as assigned or required.
Maintaining positive sales growth, aiming to resell terminating clients and move forward packages on monthly basis.
Dealing with direct customer queries as well as international brokers.
Complaint handling; Daily reporting and monitoring to ensure customer satisfaction.
Best in class follow up and on time planning through CRM - Customer Relationship Management.
Regular business improvement meetings and updates with management team.
Monitoring and providing relevant reports through continuous sales data analysis.
Assisting over than 200 clients in their jobs.
Experience in customer service
Working with different mentalities and nationalities
Handling more than 800 calls per day
Assisting clients in Sales for products
Attending meetings with clients
Marketing for products and items.
Assiting in admintrative work( filing-emails- letters expenses, )
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media