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Joyce Castro, Acting Nurse Supervisor

Joyce Castro

Acting Nurse Supervisor·Quttainah Specialized Hospital

United Arab Emirates

Bachelor's degree, NURSING

Work experience

Total years of experience: 15 years, 6 months

Acting Nurse Supervisor

November 2021 - Present

Quttainah Specialized Hospital

Dubai, United Arab Emirates

November 2021 - Present

Supervised and monitor the clinical flows and maintain clinic standards as mandated
by Dubai Health authority.
• Preparation for JCI accreditation.
• To ensure compliance and to orient and guide the staff with regards of the Infection
Control Policy and guidelines and trained new staff.
• To ensure proper staffing allocation, to prepare weekly duty Rota and Delegated staff
nurse duty
• Reports directly to the Medical Director.
• Knowledgeable in Administrative work.
• Disciplinary action for nurses.
• Responsible in OPD, IP and ER related patient complaints in nurses.
• Coordinates with the doctors and nursing staff.
• Evaluate the performance of the nursing staff and give them feedback.
• Knowledgeable in assisting Dermatology and Plastic Surgery Department.

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Head Nurse

October 2019 - November 2021

Al Moosa Day Surgery Center

Dubai, United Arab Emirates

October 2019 - November 2021

Supervised and monitor the clinical flows and maintain clinic standards as mandated
by Dubai Health authority.
• Preparation for JCI accreditation.
• To ensure compliance and to orient and guide the staff with regards of the Infection
Control Policy and guidelines and trained new staff.
• To ensure proper staffing allocation, to prepare weekly duty Rota and Delegated staff
nurse duty
• Reports directly to the Medical Director.
• Knowledgeable in Administrative work.
• Disciplinary action for nurses.
• Responsible in OPD, IP and ER related patient complaints in nurses.
• Coordinates with the doctors and nursing staff.
• Evaluate the performance of the nursing staff and give them feedback.
• Knowledgeable in assisting Dermatology and Plastic Surgery Department.

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

HEAD NURSE

January 2019 - September 2019

American Aesthetic Medical Center

Dubai, United Arab Emirates

January 2019 - September 2019

AMERICAN AESTHETIC MEDICAL CENTER DUBAI
• Supervised and monitor the clinical flows and to ensure proper staffing allocation and
to prepare weekly duty Rota.
• Prepared clinical policy and procedures of the clinic.
• To ensure compliance and to orient and guide the staff with regards of the Infection
Control Policy and guidelines.
• Delegated staff nurse duty and Supervised Clinical and non-clinical staff.
• Trained new staff.
• Performed monthly inventory and maintained office and medical supply counts.
• Keep and maintain all the documents of the clinic and Knowledgeable in
Administrative work.
• Reports directly to the Medical Director, Manager and the Clinical Director of the
clinic.

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

GENERAL NURSE

August 2014 - December 2018

Al Zahra Pvt Hospital

Dubai, United Arab Emirates

August 2014 - December 2018

INFECTION CONTROL LINK NURSE / TEAM LEADER
Team Leader in outpatient department.
• Registered Nurse in Medical ward department.
• To assess the patient current symptoms, vital signs (BP, PR, O2 Sat, Height and
Weight), and significant medical history of the patient.
• Experienced in Urology, Ob/Gyne, General Surgery, Gastroenterology, Vascular
Surgery and Plastic Surgery Department
• Works directly under physicians, assisting them during exams, diagnostic testing and
treatments
• Prepares and administers (orally, subcutaneously, Intramuscular and Intradermal)
and records prescribed medications in the patient file.
• Assisting in minor procedure in OPD.
• To ensure compliance and to orient and guide the staff with regards of the Infection
Control Policy and guidelines.
• To ensure complete data collection for departmental KPI (Key Performance
Indicator)
• Monthly departmental checking for the compliance of the Infection Control
standards.
• To ensure proper staffing allocation, to prepare monthly duty Rota and delegated
staff nurse duty.
• Demonstrated ability to lead and motivate outstanding healthcare team.
• Strong leader for nursing personnel assigned to the unit/shift.
• Trained new staff.
• Performed monthly inventory and maintained office and medical supply counts.

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

REGISTERED NURSE

October 2010 - November 2012

SURGILIGHT AESTHETIC MED SPECIALIST INC

Antipolo, Philippines

October 2010 - November 2012

IN CHARGE
• Knows how to manage and supervise a clinic.
• Can handle client inquiries.
• Knows how to perform warts removal, Intense Pulse Light (IPL), Laser, Radio
Frequency (RF), Lipocavitation, and mesotherapy for slimming treatment
• Knows how to perform Basic Facial, Diamond Peel, Skin Peeling, and Derma Roller.
• Performs glutathione, Vitamin C, and Placenta Intravenous.
• Responsible for financial Report at the end of the month.
• Responsible for the payroll, suppliers contacts and banking and financial statement of
the clinic branch

Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

CAREGIVER

April 2009 - October 2010

April 2009 - October 2010

Prepare meals, followed by Clean-up.
• Checking Vital Signs.
• Make Beds and change linens, as needed.
• Assist with Bathing, Grooming, and Dressing.
• Provide Medication reminders.
• Escort on Hospital/Clinic check-up.

Job role:
Medical, Healthcare, and Nursing

Education

Arellano University

March 2009

March 2009

Bachelor's degree, NURSING

Philippines

HIGHSCHOOLANTIPOLO IMMACULATE CONCEPTION SCHOOL

March 2005

March 2005

High school or equivalent, Secondary Education

Philippines

Skills

Staff Training
Expert
Staff Training
Expert
Leadership
Expert
Leadership
Expert
Supervising
Expert
Supervising
Expert
Dermatology
Expert
Dermatology
Expert
Skin Care
Expert
Skin Care
Expert
BANKING
Expert
BANKING
Expert
BASIC
Expert
BASIC
Expert
C
Expert
C
Expert
COUNCIL
Expert
COUNCIL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FINANCIAL
Expert
FINANCIAL
Expert
FORMS
Expert
FORMS
Expert
LASER
Expert
LASER
Expert
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
Facials
Expert
Facials
Expert
Nursing Homes
Expert
Nursing Homes
Expert
Dermatology
Expert
Dermatology
Expert
Skin Care
Expert
Skin Care
Expert
Nurse Practitioners
Expert
Nurse Practitioners
Expert

Languages

English

Expert

Tagalog

Native Speaker