Senior Technical Support Engineer
Concentrix India Pvt Ltd
Total years of experience :4 years, 9 Months
Trainer for VMware Licensing process and indulged with the Quality provided for the customers.
Responsibilities:
•Analysing business requirements of clients, coordinating with Administrators (Federal/Commercial), recommending software and troubleshooting Licensing/technical issues via Telephone and Email .
•Configuring Centralized and Host based licensing for ESXi 4.x/5.x and vCenter Server 4.x/5.x.
•Maintain centralized License database records in Oracle
•I have worked in conjunction with VMware partners HP, DELL, IBM and CISCO as part of
•Software licensing for their end user.
•Managing Enterprise accounts license purchased with service contracts
•Attending escalation calls and assisting the customers in providing quality service.
•Attaining daily, weekly and monthly targets specified by the process.
•Managing the team effectively to ensure achievement of target and performance.
•Handling online related issues and working with the IT team to resolve these in conjunction with the customer.
•Coordinate and manage relationships with Internet Service Providers and support staff that provide hardware / software / network problem resolution via telephone /chat for customer's end users.
•Providing the quality service for the customers and building a good team.
I handled customer related queries on Lotus Notes
•Worked on troubleshooting on internet issues
•Helped the host connect to the IBM network