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Jean-Pierre de Villeres,  Network Support Engineer

Jean-Pierre de Villeres

Network Support Engineer ·Ehosting Data Fort

United Arab Emirates

Bachelor's degree, Electronics and Communication Engineering

Work experience

Total years of experience: 11 years, 10 months

Network Support Engineer

December 2016 - Present

Ehosting Data Fort

Dubai, United Arab Emirates

December 2016 - Present

• Level 1 network support for over 30 local and international customers in financial, healthcare, construction, engineering, manufacturing, tourism and government sectors.
• Troubleshoots network issues dealing with Layer 2 (Switch Administration, Etherchannel, STP), Layer 3 (IP Routing such as EIGRP, OSPF and BGP, Multicast), VPN (IPsec, RAVPN, DMVPN, MPLS), Infrastructure Security(Device and Network Security), and Infrastructure Services(System Management, Network Services and Optimization) on regular basis.

Key Accomplishments:
• Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts.
• Fixed multiple connectivity issues consistently and within resolution time preventing breach on SLA and saving the company from giving refund/credit to customers resulting to positive performance review and high quarterly bonus.
• Impeded DDoS attack by immediately calling the attention of cybersecurity team, and ISP after Netflow Bandwidth Monitoring tool reported suspicious spike in traffic preventing both financial and reputational impact on the company.
• Consolidated documents on load balancers, VPNs, IP Addresses, and Firewall rules ensuring all submitted details updated and relevant for seamless and timely migration for major customers.
• Managed Netflow traffic Analyzer tool and provides monthly traffic report which gauges bandwidth consumption and raises commercial opportunity to over utilized customers.

Company industry:
IT Services
Job role:
Information Technology

Service Desk Engineer

November 2014 - Present

E-hosting Data Fort (EHDF)

Dubai, United Arab Emirates

November 2014 - Present

• Acts as first level helpdesk support and pro-actively monitor and maintain customer systems and servers.
• Administer and control the operation, configuration and maintenance of computer based information systems on both Windows and Linux platforms.
• Registers all assets subscribed to customers for contract renewals.
• Follow-throughs on assigned tasks to ensure timely resolution as per SLA and leverages ITIL processes.
• Point of contact between L2/L3 engineers, vendors, management and customers for issues or planned activities.
• Manages the password repository tool Pleasant to ensure secured access to mainframe systems.
• Provides remote hands support for routine tasks such as tape change, server restart or shutdown and hard drive installation.

Key Accomplishments:
• Performed above and beyond the scope of duty by helping a co-location customer upgrade development mobile devices by interfacing and upgrading the operating system version.
• Conducted proactive check-ups and alert monitoring for managed systems averted countless disruption and impact to customer infrastructures increasing customer approval rating and satisfaction.
• Wrote several support articles for the support knowledge base including report generation, configuring host entries and database dumps.

Company industry:
IT Services
Job role:
Information Technology

Warehouse IT Technician

April 2013 - June 2013

National Bookstore Inc.

Philippines

April 2013 - June 2013

• Maintained the ventilation and high voltage electrical system inside the warehouse.
• Operated electronic devices, appliances, and apparatus such as testers, circuit breakers, exhaust fan, battery and generators.
• Diagnosed faults in electrical systems to locate the cause of a breakdown and correct the terminal.
• Performed physically demanding tasks moving and lifting heavy objects and appliances.

Company industry:
Publishing
Job role:
Information Technology

Education

Don Bosco Technical College

April 2014

April 2014

Bachelor's degree, Electronics and Communication Engineering

Philippines

Solar Powered Thermoelectric Still( College Thesis on Renewable Energy Sources)  Generated the idea about using solar energy to power up a thermoelectric module connected to a solar still as a promotion to using renewable energy source (RES).  Comparison of different types of solar still to achieve optimal and efficient setup.  Measuring of volume of output distillate, ambient temperature, inside temperature every 3 hrs in a given testing point for correlation of data amounting to 18 testing points done in 7 days. Pusong Resiklo Movement (PRM) President  Experience in dealing with people in situations requiring understanding/attention/cooperation to accomplish a specific task.  Spearheading projects such as "Adopt a Tree at Home", ”Ecological Interaction", "E-Junk Recycling" and others that aims to protect and to take care of Mother Earth. Awarded a 2 years Don Bosco Savio Scholarship in College Due to High School grade performance. Don Bosco Electronics and Communications Engineering Society (DBECES) Board Member  Collaborating with other DBECES Officers in making decisions, approving projects, voting and other tasks to further improve the ECE student body as a whole.

Skills

IT Infrastructure
Expert
IT Infrastructure
Expert
MCSA
Expert
MCSA
Expert
CCNP
Expert
CCNP
Expert
Windows Services
Expert
Windows Services
Expert
IP Networking
Expert
IP Networking
Expert
Communication
Expert
Communication
Expert
Telecommunication
Expert
Telecommunication
Expert
IP Networking
Expert
IP Networking
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Infrastructure Support
Expert
Infrastructure Support
Expert
Linux
Beginner
Linux
Beginner
IT Infrastructure
Expert
IT Infrastructure
Expert
MCSA
Expert
MCSA
Expert
CCNP
Expert
CCNP
Expert
Windows Services
Expert
Windows Services
Expert

Languages

English
Expert
Tagalog
Native Speaker
Arabic
Beginner
French
Beginner