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Juan Camilo Posso, Head Bartender

Juan Camilo Posso

Head Bartender·Leylaty Group - Kuuru

Saudi Arabia

High school or equivalent, Marketing

Work experience

Total years of experience: 11 years, 1 months

Head Bartender

September 2023 - Present

Leylaty Group - Kuuru

Riyadh, Saudi Arabia

September 2023 - Present

Led the bar excellent service and
Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Independent Customer Service Coach

January 2021 - June 2023

Independent Assessment Services

Cali, Colombia

January 2021 - June 2023

Helped players overcome skill barriers through assessments and goal
setting.
Developed coaching strategies and lesson plans to achieve team goals.
Build athlete confidence through motivation and encouragement
strategies.
Provided ongoing sales support to improve customer loyalty and
satisfaction.
Company industry:
Medical Clinic

Sales Controlling Intern

June 2019 - January 2020

Colgate-Palmolive

Cali, Colombia

June 2019 - January 2020

Supported sales control processes and internal audits
Maintained organised and updated file systems for easy staff use.
Contributed to project management tasks, tracking progress and
coordinating with team members for timely completion.
Collaborated with management and team members on end-to-end
project needs, organising materials, facilitating communication and
proofreading work.
Executed administrative tasks under managerial supervision to optimise
workflow.
Registered information on database to preserve accurate details.
Company industry:
FMCG
Job role:
Sales

Head Customer Service Promoter

November 2018 - May 2019

Platillos Voladores

Cali, Colombia

November 2018 - May 2019

Promoted company products and experiences with passion and
enthusiasm, increasing customer engagement.
Engaged with customers on sales floor, providing product knowledge
Company industry:
Hospitality & Accomodation

Supervisor & Bartender

January 2018 - October 2018

Blessing Lounge

Cali, Colombia

January 2018 - October 2018

shortages.
Company industry:
Hospitality & Accomodation
Job role:
Other

Head Waiter & Bartender

July 2016 - December 2017

La Rustica Artisan Pizzeria

Cali, Colombia

July 2016 - December 2017

Delivered friendly and fast service to process high-volume food and drink
orders at peak times.
Completed daily opening and closing checklists to maintain standards
and ready dining rooms for service.
Resolved customer complaints to maintain satisfaction and business
loyalty.
Company industry:
Hospitality & Accomodation
Job role:
Other

Floor Manager

July 2015 - January 2016

Karen’s Pizza

Cali, Colombia

July 2015 - January 2016

Maintained excellent customer satisfaction by assisting them with
enquiries, issues and complaints in a timely manner.
Closely monitored and supervised staff operations, providing extra
training and assistance to struggling individuals.
Resolved customer complaints with diplomacy, providing timely solutions
that improved overall satisfaction rates.
Supervised team of 15 staff, delegating tasks and monitoring performance
to maintain high service standards.
Fostered a positive team atmosphere through motivational leadership,
resulting in reduced staff turnover and increased morale.
Company industry:
Hospitality & Accomodation
Job role:
Management

Bartender

July 2012 - January 2014

Karen’s Pizza

Cali, Colombia

July 2012 - January 2014

Kept bar stocked and organised for easy access and quick service to
customers.
Successfully managed high-volume shifts, serving up to 200 customers
without compromising service quality.
Managed bar inventory, conducted stock takes, and placed orders to
maintain optimal supplies.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Politécnico Superior de Colombia

September 2020

September 2020

High school or equivalent, Marketing

Colombia

Universidad San Buenaventura

February 2020

February 2020

Bachelor's degree, Economics

Colombia

The English Studio Language School London

December 2014

December 2014

High school or equivalent, English

Great Britain (UK)

Skills

ANALYTICAL TECHNIQUES

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE

Intermediate

LEADERSHIP

Intermediate

MICROSOFT OFFICE

Intermediate

OPERATIONS MANAGEMENT

Intermediate

STRATEGIC PLANNING

Intermediate

TEAM LEADERSHIP

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

Spanish

Native Speaker

English

Expert