Client relationship manager
Driven Properties LLC
مجموع سنوات الخبرة :3 years, 2 أشهر
- Built strong relationships with other agents and relocation specialists to ensure a constant flow of repeat business.
- Responsible for establishing relationship and understanding clients needs for leasing and buying properties.
- Day to day management of client portfolios, maintaining contact and paying attention to client's details, giving them regular updates.
- Take detailed briefs on the client's criteria for both sales and leasing requirements.
- Prepare and deliver contracts and ensure all necessary paperwork is delivered in a timely manner.
June 2011 - January 2013 (Part time): Mountain Partnership Solicitors and Estate Agency.
I started working with Mountain Partnership Solicitors and Estate Agency as a Letting Assistant, after four (4) months of working as a Letting consultant I was contracted to become a sales executive. I worked closely with the manager during my first two (2) months, which gave me great opportunity to learn from an expert in the field. During my period with the Agency I was acquitted with the following functions: ➢ Taking prospective buyers to inspect properties. Promote sales of properties through advertisements, open houses and participation in multiple listing services.
➢ Acting as an intermediary in negotiations between buyers and sellers, when details of transactions need to be negotiated, generally representing one or the other.
➢ Estimating the current market price and suggest a reserve or minimum selling price list for sellers and arrange for the listing of concerned properties. Assessing buyer's needs and locate properties for their consideration.
➢ Ensuring an effective working relationship with owners, developers and clients, and briefing the manager promptly on any significant issues arising from those contracts.
July 2010- November 2012: Next Retail, Charlton
Sales Associate/Consultant
I was first employed on a temporary contract basis during a "SALES" period; hence I was retained after the sales due to my high level of competence, drive and passion and my ability of always completing task within a given time thereby surpassing my manager's expectations. Since then I played vital roles like being appointed to lead a team of great enthusiastic individuals, and reaching top targets when tasks were assigned.
For two (2) consecutive years, I was the highest employee in the whole region for getting and introducing customers to directory shopping with NEXT Directory, I was awarded incentives for surpassing targets. My customer service experience since then has relatively elevated, and now I can proudly say I am very good at dealing with customers of any temperament.
Skills & Achievement
Team Work
• I work well in a team, and I have been a team leader in several occasions where I led group of individuals with flair.
• I am a good listener, I do not mind taking instructions and advices once it is for the betterment.
Customer Service
• I have a very good customer service, because I can easily relate with customers with my friendly approach and the smiles that never fade from my face.
• I am always committed to helping customers, and helping people in general
Communication
• I have a very high standard of verbal communication skills developed through previously working and showing great customer service and also presentations at my University case studies.
I am fluent in English, and I have showed interest in learning other languages like French, Spanish, Portuguese and Hindi
Organisation
• Excellent ability to organise and prioritise university assignments.
• Worked independently in my past jobs and on assignments at the university
• Developed great skills at being constantly organised through my work experiences at a real estate agency and a fast-paced retail environment at Next.
I attended University of Greenwich, where I studied BSc (Hons) Estate Management. Courses like Economics, Management, Property Appraisal were all taught to me.
International Foundation Programme with Cultural context Business Numeracy (A), Principles of Marketing (B), Organisation and Management (C) and Context and Culture **** Business Administration and Management (For one year and was not completed) (Decided to study Estate Management)
2009-2010 University of Greenwich
2003-2008 Christ the King College Ordinary Level English (A), Mathematics (A), Economics (A), Biology (A), Literature in English (A)