Member Service and Administration
Capital Club East Africa
Total years of experience :0 years, 7 Months
Member Assistance: Provide friendly and professional assistance to members in person, over the phone, or via email. Address inquiries related to membership benefits, account information, product offerings, and services provided by the organization.
Membership Enrolment and Renewal: Assist members with the enrolment process,
including filling out forms, verifying eligibility, and explaining membership options and benefits. Process membership renewals and upgrades, ensuring accuracy in membership records and payments.
Issue Resolution: Address member concerns, complaints, or disputes in a timely and
effective manner. Investigate issues, escalate complex cases to management when necessary, and follow up to ensure satisfactory resolution and member satisfaction.
Record Keeping and Data Entry: Maintain accurate and up-to-date records of member interactions, inquiries, transactions, and account changes using the organization's database or customer relationship management (CRM) system. Ensure compliance with data protection
Achievements
Recognition and Awards: Recognition of performance as a front office agent being the employee
of the year.
Increased Revenue Generation: I contributed to revenue generation through upselling room
upgrades, promoting hotel amenities and services, and converting inquiries into bookings.
Member Assistance: Provide friendly and professional assistance to members in person, over
the phone, or via email. Address inquiries related to membership benefits, account information, product offerings, and services provided by the organization.
Membership Enrolment and Renewal: Assist members with the enrolment process,
including filling out forms, verifying eligibility, and explaining membership options and benefits. Process membership renewals and upgrades, ensuring accuracy in membership records and payments.
Issue Resolution: Address member concerns, complaints, or disputes in a timely and
effective manner. Investigate issues, escalate complex cases to management when necessary,
and follow up to ensure satisfactory resolution and member satisfaction.
Record Keeping and Data Entry: Maintain accurate and up-to-date records of member
interactions, inquiries, transactions, and account changes using the organization's database or
customer relationship management (CRM) system. Ensure compliance with data protection regulations and confidentiality policies.
Member Communications: Communicate important updates, announcements, and
promotional offers to members via email, mail, or other communication.
Achievements
Recognition and Awards: Recognition of performance as a front office agent being the employee of the year.
Increased Revenue Generation: I contributed to revenue generation through upselling room upgrades, promoting hotel amenities and services, and converting inquiries into bookings.