Business Development Officer
GWR Consulting
Total years of experience :11 years, 0 Months
GWR Consulting - Beirut, Lebanon
Role & Key Achievements
•Planning and prioritizing sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales.
•Planning and managing personal business portfolio according to an agreed market development strategy.
•Managing service mix, pricing and margins according to agreed aims.
•Maintaining and developing existing and new customers through appropriate propositions and sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
•Monitoring and reporting on market and competitor activities and providing relevant reports and information.
Atyab / Zet Boulos Company - Jounieh, Lebanon
Role & Key Achievements
•Lab Analysis for olives, vinegar, olive oil.
•Implementation and continual improvement of the food safety management system (ISO 22000:2005) implemented at the company through all the stages.
•Implementation of traceability system ISO 22005 with Qualeb.
•Ensure product conformance with standards national and international legislation.
•Investigate and resolve product quality issues, problems, Customer complain.
•Work with production department and warehouse in order to control, maintain and improve as appropriate the handling, storage and usage of all materials and supplies.
L’Abeille D’Or - Beirut, Lebanon
Role & Key Achievements
•Team building and create a good work environment
•FSTL of the ISO 22000 system and responsible of maintaining it
•Track and reach the yearly FS objectives
•Conduct the internal audit and verify the compliance with the standard
•Responsible of record keeping and reviewing the system: product description, flow chart, hazard analysis, CCP plan, OPRP plan…
•Monitor PRPs, open CAR and close NC
•Verify and evaluate internal laboratory results
•Meeting with suppliers and evaluate products/samples
•Responsible of recalls and investigation
•Provide internal trainings on basic food hygiene, HACCP, ISO 22000:2005 awareness
•Train new joiners
•On-job trainings and inspection for all branches by being detailed oriented and submitting a report
•Label and seal graded products and issue official grading certificates
•Handle customer complaints
•Verify that transportation and handling procedures meet regulatory requirements
•Collect water and products samples and route them to laboratories for microbiological assessment and ingredient verification
Using a variety of software packages to produce correspondence and documents, and maintain presentations spreadsheets and databases
•Carrying out background research and presenting findings into subjects the manager is dealing with
•Liaising with suppliers and assuring appropriate price/quality ratio
•Proper customer service and customer satisfaction
•Taking on some of the manager’s responsibilities and working more closely with management
•September 2011 - May 2013 - Inspection Manager, Ace Faction, Beirut, Lebanon
Role & Key Achievements
•Scheduled inspection for different restaurants and food industries
•Report issuance covering GMP and SSOP
•Study reasons affecting the nature of foods and their physical, chemical and biological leading to changes.
•Achieve sales targets by searching for potential clients
•Set up meeting with existent and potential clients
•Create detailed proposal document
•Develop relationships with existing customers in person and via telephone calls
courses: Université de Lorraine, Ecole Nationale Supérieure d’agronomie et des industries alimentaires (ENSAIA), France Internship (2013) Amideast Beirut Central District, Lebanon SAT Diploma (2010) Sainte Famille Fanar School, Lebanon Lebanese Baccalaureate “Life Science” (2010) CONFERENCES & TRAININGS •Training Certificate: HACCP Level 3, Boecker,
courses: Université de Lorraine, Ecole Nationale Supérieure d’agronomie et des industries alimentaires (ENSAIA), France Internship (2013) Amideast Beirut Central District, Lebanon SAT Diploma (2010) Sainte Famille Fanar School, Lebanon Lebanese Baccalaureate “Life Science” (2010) CONFERENCES & TRAININGS •Training Certificate: HACCP Level 3, Boecker,