IT Technical Support
Alfardan Group
Total years of experience :13 years, 0 Months
COMPANY Alfardan Group
8th flr. Alfardan Centre Banks Street. Old Alghanim Doha Qatar.
POSITION I.T. Technical Support
Jan. 27, 2016 - Jan 3, 2017
NATURE OF CO. Automobiles, Properties, Jewellery, and Marines Services
DESCRIPTION:
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Manage and monitor Backup Exec (Veritas) Server for File servers.
• End-to-End Service Management professional operate with a service transition environment and a good understanding of ITIL
• Able to use and adapt and develop recognised ITIL conformant processes and tools.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed
Supervised all IT in their field of works.
Manage and support office and market software and hardware aspects.
Maintain IT equipment such as workstation, email and server apps.
Encode and fixed invoices from suppliers.
Communicate suppliers and to build good relationship.
Support for computer and application in workstation, assist AMERICAN MILITARY client for internet connection and computer troubleshooting, maintain windows 2008 server and apply security policies for all users connected on domain server.
Procure purchasing, coordinate with suppliers for IT equipments needs and warranty monitoring.
Educate and train people regarding updates and new application for new development of technology use for company.
Support Japanese and Filipino Staff for all IT aspects and assets
LAN, WAN Config. Router Switches Config.
Maintain Server Files, Anti-Virus andEmail
Understanding of WAN, LAN, VPN Networking concepts
Hardware and Software troubleshooting
Solid experience of MS Active Directory 2003, 2008 Server
IBM Lotus Domino users access and configuration
IBM Xseries servers (X3250, X3650) Mountable Servers
Experience Managing Servers with Global Connections
Handling Trend Micro enterprise Anti-Virus client security services,
IBM TSM Backup Storage Config. And Installation
IBM DS System Storage monitoring, installation and configuration.
Red Hat Linux proxy configuration for user security access and troubleshooting.
Windows Server 2008 installation and merging to 2003 security access.
Windows XP, Vista and Windows 7 support.
Mac OS X helpdesk support and network setup.
Microsoft Certified IT Professional- Certificate
Administrating NT Servers, Trouble Shooting, & maintain Win2003 Adv. Server
Active Directory Configuration, Support and Services
Maintain and Support all Branches in Province and Head Office Front & Back
Support
Provide technical support services of all stores (POS Machine, Computers and
Applications
Configuration of network server / software installation, setup LAN, WAN, TCP/IP
Configurations
Assembly & Installation of Computers Hardware and Softwares
Handle and implement network infrastructure and support services
Install and configure Lotus Notes Domino Mail Server and Client
(Lotus Notes 6.5.1), maintain and configure WEB mail facilities of Lotus Notes
Fixing internet problems and email problems
Configuring firewall and implementing policies
Provide technical support services of all stores (POS Machine, Computers and
Retail Applications)
Maintain and Support all Branches in Province and Head Office Front & Back
Support
Handle Networking Solution for Internet and Gaming (Be-Connected-Greenbelt)
Configuration of network server / software installation (LAN, WAN, TCP/IP
Configurations & Basic Mail Server)
Assembly & Installation of Computers Hardware and Software
(WIN98, 2000, XP, NT)
Oracle Software Installation 2.1 developer, 6i Forms & Reports, Ora8i.
Educational Vitae * Completed Course as Computer Technician at AMA COMPUTER UNIVERSITY, 1995 - 1997
Jose Abad Santos High School, 1990 - 1994
* Completed Elementary Education at P. Burgos Elementary School, 1985 - 1990 Practicum Experience