YULIYA KUPTSOVA

• Assisting customers (revenue customers, refugees, VIP, VVIP) through travel formalities making their journey effortless and seamless
• Preparing customer information sheet;
• Profiling customers;
• Making corporate an walk-in service bookings;
• Preparation of daily sales reports;
• Liasing with other departments in order to meet customers' needs in the best possible manner.

• Daily assistance and full administrative support to Senior Manager;
• Making appointments and travel and accommodation arrangements for staff;
• Contract management;
• Liaising with other company authorities;
• Interpreting and translating;
• Writing reporting and making presentations;
• Handling incoming communications;
• Answering and screening telephone calls or face to face enquiries;
• Providing administrative support to expatriates during audit projects.

• Preparing English transcripts within the research THEMIS project coordinated by the Institute of Sociology and supervised by the International Migration Institute, University of Oxford (UK)

• Daily assistance and full administrative support to Top Manager;
• Organization of business trips, meetings and negotiations, Board of Directors;
• Planning and scheduling Manager's business day.

• Translation of financial and economic documentation, appraisals (real estate, equipmaent, businesses);
• Planning and monitoring daily staff schedules;
• Managing and overseing administrative functions to ensure all paperwork was processed efficiently and in a timely manner.