Omar Julian Caicedo

• Dispute resolution: Handle
customer disputes or
complaints related to
payments professionally and
empathetically, seeking
satisfactory solutions for both
parties.
• Ensure Timely payments:
Agree on feasible payment
arrangements for customers,
ensuring compliance with
established policies and
procedures.
number of days of late
payment on
thus improving cash flow
and liquidity for the
company. reduction in

• Order Management: Assist customers with order management, including modifications, cancellations and tracking shipments.
• Product Advice:
Give detailed information about the different food kits available, including ingredients, preparation instructions and customization options.
• Troubleshooting: Effectively and proactively resolve any issues customers may have with their deliveries, products or accounts.
Achievements:
• Worked towards KPI customer service team objectives set by management
• Become an expert in company policies, tools, and systems.
• Communicated positively with customers, demonstrating reliability, friendliness, listening skills, self-organization abilities, customer retention and teamwork.

• Troubleshooting: Prompt
assistance to customers
resolving issues with products
or services.
• Sales and Advice Provide
detailed information about
products and services,
guiding customers to make
informed decisions.
◦ Transaction Process:
Handle payments of
purchases, returns, and
exchange of products
using company systems
and procedures.