Senior Front Desk (Operations)
Golds Gym International
Total years of experience :17 years, 3 Months
• Responsible for handling and caring out smooth front of the house operations.
• Managing all purchases and inventory of stock in the Club at all times.
• Preparing a database of all the members.
• In charge of handling all collections and dues to be received.
• Managing renewals and resigning of contracts of members
• Managing retention of existing members.
• Handling queries and problems faced by members and resolving issues.
• Maintain all performance and performing monthly performance reviews of staff under me.
Handling all Banking operations
Handling front office/ Shift operations
Working for the DE SOUZA GROUP as a resort executive (from 20th Nov2006 - 30th April 2010)
* handling front office operations.
- handle guest check in and out. (All formalities)
- handle Customer queries and enquires.
- Over view into help desk operations.
- Guest relation building.
- manage database of all guests and build relations with them.
- create database of potential guests and convert them.
- maintain efficient and smooth front desk operations.
- Overview into coordination into all departments of the hotel to ensure minimum error and maximum guest satisfaction.
- Overall checking and maintaining reservations details and room allocations.
* Managing and executing events. (De Souza Group of hotels)
- Organize entertainment based on budgets provided.
- organize buffet, liquids and entertainment on organized events.
- maintain smooth running of events and seeing to excellence in service and entertainment standards.
- Inviting and promoting company events.