Implementation Advisor I
Acquire Asia Pacific Philippines Inc
Total years of experience :12 years, 0 Months
Responsible for assisting newly signed up customers in configuring basic account and phone system set up. Demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center.
Takes ownership and is responsible for all cases escalated to Technical Escalations.
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Technical Support Representative
Responsible for representing the company’s clients to their customer by handling calls promptly. Interacting with customers to determine their needs, and Providing consistent, high-quality service and accurate information to the customers.
Customer Support Representative
Greet customers in a courteous, friendly and professional manner using agreed upon procedures. Listens attentively to customer needs and concerns; demonstrates empathy. Effectively gathers and analyzes information and confirms understanding to successfully diagnose the customer’s concern. Adapts a flexible communication style to meet the customer’s needs and skill levels. Thoroughly documents the call and provides customers with proper reference information. Provides feedback and makes recommendations on how to improve processes, knowledge base, products, tools and training.
Customer Support Representative
Greet customers in a courteous, friendly and professional manner using agreed upon procedures. Listens attentively to customer needs and concerns; demonstrates empathy. Effectively gathers and analyzes information and confirms understanding to successfully diagnose the customer’s concern. Adapts a flexible communication style to meet the customer’s needs and skill levels. Thoroughly documents the call and provides customers with proper reference information. Provides feedback and makes recommendations on how to improve processes, knowledge base, products, tools and training.
Customer Support Representative Responsible for representing the company’s clients to their customer by handling calls promptly. Greet customers in a courteous, friendly and professional manner using agreed upon procedures. Listens attentively to customer needs and concerns; demonstrates empathy. Effectively gathers and analyzes information and confirms understanding to successfully diagnose the customer’s concern.
