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julien rouhana, Restaurant Manager

julien rouhana

Restaurant Manager·Maritta Group

United Arab Emirates

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 10 years, 2 months

Restaurant Manager

January 2017 - June 2020

Maritta Group

Beirut, Lebanon

January 2017 - June 2020

 The mission for 3 months- Opening branch Rabieh
 Ensuring the highest standards of food and beverage service
 Keeping control of food waste and labor costs to reduce
variable costs
 Controlling monthly inventory
 Ensuring Health & Safety and also hygiene procedures &
standards are maintained
 Responsible for recruiting, training & developing staff.
 Perform yearly evaluations for staff
 Dealing with and resolving customer complaints and
feedbacks
 Supervising Customer Retention procedure
 Overseeing client bookings & reservations
 Purchasing stock, supplies and negotiating best prices with
trade suppliers
 Managing and supervising the delivery operation
 Consistently exceeded monthly goals by training staff on
upselling techniques
 Maintain payroll and paperwork
 Weekly schedule
 Responsible for Daily Cash Flow and Cash out
 Direct report to Restaurant Operation Manager

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Assistant Restaurant Manager

January 2016 - December 2016

Italee

Beirut, Lebanon

January 2016 - December 2016

 Opening Antelias Outlet
 Assist branch manager to upgrade and implement standards
 Dealing with customer complaints and ensure customer
satisfaction
 Set daily and monthly target to reach goals set by
management
 Handling delivery operation
 Monitor dining room to ensure the optimal guest experience
 Regularly checked on guests to ensure satisfaction with each
food course and beverages
 Train new waiters on guest service expectations, proper food
handling, and restaurant protocols
 Managed closing duties, including restocking items and
reconciliation of the cash drawer

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Captain Waiter

August 2013 - November 2016

Olio Soto

Beirut, Lebanon

August 2013 - November 2016

 Delivered exceptional, friendly and fast service
 Answered questions about menu selections and made
recommendations when requested
 Settlement of the daily cash out

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Coffee Shop Supervisor

February 2011 - March 2013

Moka And More

Beirut, Lebanon

February 2011 - March 2013

 Mission - Opening Jeita Branch
 In charge of the Opening Shift
 Assist customers with an exceptional service
 Ordering items from the suppliers
 Creating a checklist in order to follow the SOP

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Captain Waiter

January 2010 - January 2011

Coffee Club

Beirut, Lebanon

January 2010 - January 2011

Started my career in food and beverage industry slowly advancing to
become a captain, where I received the responsibility of handling the
floor employees.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

Al-kafaàt University

November 2016

November 2016

Bachelor's degree, Hospitality And Hotel Management

Lebanon

Bouchrieh Adventist Secondary School

June 2011

June 2011

Diploma, sociology and economics

Lebanon

GPA (rating): Good

GPA (rating): Good

Skills

Management
Expert
Management
Expert
Efficiencies
Expert
Efficiencies
Expert
Loyalty
Expert
Loyalty
Expert
Food Safety
Expert
Food Safety
Expert
Customer Service
Expert
Customer Service
Expert
teamwork
Expert
teamwork
Expert
microsoft excel, omega system, fine dining, casual dining
Expert
microsoft excel, omega system, fine dining, casual dining
Expert
team leadership
Expert
team leadership
Expert
restaurants management
Expert
restaurants management
Expert
people management
Expert
people management
Expert
planning
Expert
planning
Expert
staff training
Expert
staff training
Expert
problem solving
Expert
problem solving
Expert
restaurant marketing
Expert
restaurant marketing
Expert
restaurants
Expert
restaurants
Expert
order
Expert
order
Expert
supervising
Expert
supervising
Expert
team management
Expert
team management
Expert

Social profiles

Languages

English

Expert

Arabic

Native Speaker

French

Beginner