Julius Matutino

● Build and maintain strong relationships with corporate clients, ensuring responsive communication and excellent customer service.
● Prepare proposals, quotations, contracts, LPOs, and commercial documents to support business development and client requirements.
● Identify business opportunities through the DMS platform and prepare company profiles and capability statements for
prospective clients.
● Support client meetings by preparing proposals, presentations, and commercial documents.
● Coordinate client onboarding, workforce mobilization, and accommodation planning to ensure seamless service delivery.
● Manage supplier registrations, tender documentation, and contract records through procurement portals.
● Coordinate with operations, finance, and executive management to ensure timely project execution and client satisfaction.

KEY ACHIEVEMENT: Contribute to business growth by strengthening client relationships, coordinating commercial documentation,
and ensuring efficient contract administration and project mobilization.

● Managed the complete customer journey from inquiry to post-sales support, delivering exceptional customer service.
● Conducted immigration and travel consultations, recommending solutions based on clients' goals and eligibility.
● Built strong client relationships through proactive communication, follow-ups, and personalized service.
● Coordinated visa processing, travel bookings, hotel reservations, and documentation while ensuring accuracy and compliance.
● Prepared contracts, maintained CRM records, supported invoicing, and managed client documentation.
● Supported marketing activities through social media management, promotional campaigns, and lead generation.
● Assisted in onboarding and mentoring new team members while promoting high customer service standards.

KEY ACHIEVEMENT: Improve customer satisfaction and business performance by delivering personalized consultations,
strengthening client relationships, and ensuring efficient service coordination.

● Delivered exceptional dining experiences for VIP and international guests in a luxury hospitality environment.
● Supervised daily restaurant operations while maintaining high service standards and guest satisfaction.
● Managed restaurant reservations, brunch bookings, and guest inquiries using the OpenTable Reservation System.
● Promoted dining experiences, special events, and seasonal offers through effective upselling and personalized
recommendations.
● Coordinated private events by managing restaurant availability and working closely with kitchen and operations teams.
● Managed VIP reservations, guest seating, and special requests to create memorable guest experiences.
● Processed guest orders and payments accurately using the Oracle MICROS POS System while maintaining efficient service
standards.
● Supported reporting, inventory control, cash reconciliation, and team training to ensure smooth operations.

KEY ACHIEVEMENT: Delivered exceptional guest experiences, increased revenue through upselling, and supported successful
private events while maintaining luxury hospitality standards.

● Delivered professional banquet service during corporate events, conferences, weddings, and social functions.
● Welcomed walk-in guests and introduced meeting rooms, banquet halls, and event facilities.
● Assisted prospective clients with venue information, event layouts, and setup options before referring them to the Sales &
Marketing team.
● Coordinated with banquet, kitchen, and sales teams to ensure seamless event preparation and execution.
● Maintained luxury hospitality standards by providing attentive service and responding promptly to guest requests.

KEY ACHIEVEMENT: Supported successful events by delivering exceptional guest service, assisting prospective clients, and
ensuring smooth coordination between guests and the Sales & Marketing team.