يوليوس فيلاباندو

Operation Supervisor في Tamdeen Group ( Infunity Sea ) FEC

• الكويت - الكويت
• ديسمبر 2022 إلى نوفمبر 2023

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity. (KPI)
• Achieved results by working with staff to meet established targets

Assistant Store Manager في Zue For Pets

• الكويت
• أغسطس 2021 إلى أكتوبر 2022

• Handling the Sales Team (4) Groomers (10) Cleaning Staff (10)
• Escalation For Complaints, Queries, Customer Service
• Sales Report, Inventory, Quarterly KPI for Staff, Coaching & Debriefing
• Rotated merchandise and displays to feature new products and promotions

LOST JOB DUE TO PANDEMIC في Pandemic

• الكويت - الكويت
• أكتوبر 2020 إلى أغسطس 2021

Displace of Work Due to Pandemic of Corona Virus

Branch Manager Operations في Patat Togo

• الكويت - الأحمدى
• سبتمبر 2019 إلى أكتوبر 2020

Branch Head في Future Kid (Discovery) Explore /Cartoon Network

• الكويت - الكويت
• ديسمبر 2017 إلى يوليو 2019

Futurekid- Discovery /Explore/CNetwork/Future Salmiya December 2017 - Present

* Handling Daily Branch Operation /KRA
* People Management, Customer Service, Operation Issues
* incharge of KPI, Sales Quota, Material Inventory /Spreadsheets Database

FRONTDESK SUPERVISOR في Sultan-center (EGAILA) Wholesale (AL KOUT)Retail Store (AL JAHRA) Wholesale Store

• الكويت - الكويت
• يونيو 2014 إلى نوفمبر 2017

• Duties and Responsibilities
• Duty officer for Front End Section
• Handling 30-40 Cashier, 15 Baggers, 13 Sanitation (Different Nationalities .Filipino, Nepali and Bangladesh
• Front liner Officer for Customer Service, Complains, Concern (Arabic Mostly)

Area Supervisor/Document Controller /Payroll Officer في BRL BUILDERS

• الفلبين
• يونيو 2013 إلى يونيو 2014

• Duties and Responsibilities
• Incharge for Occular and inspection of Project based EMM in NCR

Team Leader For Customer Service في Metrogas Sales

• الفلبين
• أكتوبر 2012 إلى أبريل 2013

• Duties and Responsibilities
• Level 2 Officer In charge for CORE Operation Such as
• Logistics Monitoring (Dispatch of Drivers, RGS, Reschedule Of Delivery )
• Technician Monitoring ( For Technical assistance in Household and Commercial Clients)
• Inbound and Outbound Escalation of Calls Such As Complaints, Client Concerns
• Agents Monitoring (KRA, KPI, evaluator and Quality Assurance Monitoring)
• In charge in handling
• 10 Drivers, 8 Technician, 32 Agents
• Monthly Operation Review (MOR) Presentation for all department
• Email updates for Account Executive for Client VMI, Cleaning Schedule

Warehouse Supervisor في Fast Services (NESTLE Philippines)

• الفلبين
• يوليو 2012 إلى أكتوبر 2012

• Duties and Responsibilities
• Managing Inbound Department
• Handling 60 people ( Pickers, MHE operator, Encoder )
• Up to date Monitoring of MHE machine
• Daily, Weekly, Monthly report
• SAP Application for monitoring of Inbound Delivery
• Strict Compliance for Implementation of Life Saving Rules procedure (LSR)