Julius Villapando

Operation Supervisor at Tamdeen Group ( Infunity Sea ) FEC

• Kuwait - Al Kuwait
• December 2022 to November 2023

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity. (KPI)
• Achieved results by working with staff to meet established targets

Assistant Store Manager at Zue For Pets

• Kuwait
• August 2021 to October 2022

• Handling the Sales Team (4) Groomers (10) Cleaning Staff (10)
• Escalation For Complaints, Queries, Customer Service
• Sales Report, Inventory, Quarterly KPI for Staff, Coaching & Debriefing
• Rotated merchandise and displays to feature new products and promotions

LOST JOB DUE TO PANDEMIC at Pandemic

• Kuwait - Al Kuwait
• October 2020 to August 2021

Displace of Work Due to Pandemic of Corona Virus

Branch Manager Operations at Patat Togo

• Kuwait - Al Ahmadi
• September 2019 to October 2020

Branch Head at Future Kid (Discovery) Explore /Cartoon Network

• Kuwait - Al Kuwait
• December 2017 to July 2019

Futurekid- Discovery /Explore/CNetwork/Future Salmiya December 2017 - Present

* Handling Daily Branch Operation /KRA
* People Management, Customer Service, Operation Issues
* incharge of KPI, Sales Quota, Material Inventory /Spreadsheets Database

FRONTDESK SUPERVISOR at Sultan-center (EGAILA) Wholesale (AL KOUT)Retail Store (AL JAHRA) Wholesale Store

• Kuwait - Al Kuwait
• June 2014 to November 2017

• Duties and Responsibilities
• Duty officer for Front End Section
• Handling 30-40 Cashier, 15 Baggers, 13 Sanitation (Different Nationalities .Filipino, Nepali and Bangladesh
• Front liner Officer for Customer Service, Complains, Concern (Arabic Mostly)

Area Supervisor/Document Controller /Payroll Officer at BRL BUILDERS

• Philippines
• June 2013 to June 2014

• Duties and Responsibilities
• Incharge for Occular and inspection of Project based EMM in NCR

Team Leader For Customer Service at Metrogas Sales

• Philippines
• October 2012 to April 2013

• Duties and Responsibilities
• Level 2 Officer In charge for CORE Operation Such as
• Logistics Monitoring (Dispatch of Drivers, RGS, Reschedule Of Delivery )
• Technician Monitoring ( For Technical assistance in Household and Commercial Clients)
• Inbound and Outbound Escalation of Calls Such As Complaints, Client Concerns
• Agents Monitoring (KRA, KPI, evaluator and Quality Assurance Monitoring)
• In charge in handling
• 10 Drivers, 8 Technician, 32 Agents
• Monthly Operation Review (MOR) Presentation for all department
• Email updates for Account Executive for Client VMI, Cleaning Schedule

Warehouse Supervisor at Fast Services (NESTLE Philippines)

• Philippines
• July 2012 to October 2012

• Duties and Responsibilities
• Managing Inbound Department
• Handling 60 people ( Pickers, MHE operator, Encoder )
• Up to date Monitoring of MHE machine
• Daily, Weekly, Monthly report
• SAP Application for monitoring of Inbound Delivery
• Strict Compliance for Implementation of Life Saving Rules procedure (LSR)