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Jumana Barwaeshed, IT Support Specialist

Jumana Barwaeshed

IT Support Specialist·Al Jazirah Medical Complex

Saudi Arabia

Bachelor's degree, Computer Information Systems

Work experience

Total years of experience: 2 years, 5 months

IT Support Specialist

July 2022 - July 2024

Al Jazirah Medical Complex

Khobar, Saudi Arabia

July 2022 - July 2024

- Providing technical support to staff across departments, troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining desktop computers, printers, and other peripherals.
- Monitoring system performance and ensuring optimal functionality of all IT systems.
- Designing and implementing the new system tailored to the needs of the medical complex.
- Providing training and ongoing support to end-users for smooth adoption of the new system.
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Customer Service Agent

November 2021 - February 2022

Gulf CX

Dammam, Saudi Arabia

November 2021 - February 2022

- Handled 90+ customer calls daily in a fast-paced call center environment.
- Resolved customer inquiries, complaints, and service issues efficiently.
- Maintained high customer satisfaction and first-call resolution rates.
- Developed strong communication, problem-solving, and multitasking skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

King Faisal University

January 2022

January 2022

Bachelor's degree, Computer Information Systems

Saudi Arabia

GPA (point): 4.28 out of 5

GPA (point): 4.28 out of 5

Developed a strong foundation in system analysis and design, database management, programming, networking, and IT operations. The program combined technical skills with business-oriented thinking to prepare graduates for managing information systems within organisations.

Skills

Customer Support
Expert
Customer Support
Expert
Programming
Expert
Programming
Expert
Helpdesk
Expert
Helpdesk
Expert
End User Support
Expert
End User Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Communications skills
Expert
Communications skills
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Time management skills
Expert
Time management skills
Expert
Multitasking
Expert
Multitasking
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Teamwork
Expert
Teamwork
Expert
Troubleshooting
Expert
Troubleshooting
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Helpdesk
Expert
Helpdesk
Expert
Programming
Expert
Programming
Expert
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SYSTEM IMPLEMENTATION
Intermediate
SYSTEM IMPLEMENTATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Spanish

Beginner

Memberships

Saudi Council of Engineers (SCE)

Specialist

December 2025

Training and Certifications

Certifications
CompTIA A+ Certification
Cisco Certified Network Associate (CCNA)
A+ Certification
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Associate (CCNA)
Cisco
Feb 2024 - Feb 2027
CompTIA A+
Computing Technology Industry Association (CompTIA)
Sep 2023 - Sep 2026

Hobbies and interests

Graphic Design