Jumana Hamdan

Administrative Support:
Managed daily office operations, including maintaining an organized filing system and conducting data backups to ensure information preservation.
Responded to correspondence through email, telephone, and written communication with efficiency and professionalism.
Ensured compliance with the business continuity plan to maintain seamless operations during disruptions.
Supported the team with essential administrative tasks to enhance overall productivity.
Customer Care:
Delivered exceptional customer service by resolving complaints and maintaining a high level of satisfaction.
Processed orders, applications, and requests with precision and attention to detail.
Acted as the primary point of contact for incoming inquiries, effectively managing calls, messages, and requests from other departments.
Vendor & Website Management:
Coordinated with vendors to ensure accurate product listings and expanded inventory for the company’s website and platform.
Monitored and enhanced the presentation of products online to increase engagement and sales.
Employee Support:
Negotiated and coordinated with insurance companies to secure competitive health insurance plans and resolved employee-related insurance issues.
Assisted in the hiring process by identifying and contacting candidates that met job requirements.

•Managed and promptly responded to inquiries across calls, emails, live chats, and WhatsApp.
•Maintained accurate records, enabling efficient communication and issue resolution
•Conducted data analysis and generated reports for tracking customer queries and project-specific data.
•Conducted regular data backups to ensure data preservation.

Deliver engaging language lessons to students of various proficiency levels.
Utilize technology and interactive methods to enhance the learning experience.
Help students improve their communication skills in a second language effectively.