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Jumanah  AlJehairan , Business Operations & Market Insights Coordinator

Jumanah AlJehairan

Business Operations & Market Insights Coordinator·Holzkern,

Saudi Arabia

Bachelor's degree, Digital Business and Data Science

Work experience

Total years of experience: 6 years, 1 months

Business Operations & Market Insights Coordinator

January 2022 - January 2025

Holzkern,

Berlin, Germany

January 2022 - January 2025

• Supported day-to-day commercial operations by managing operational workflows,
client requests, and internal communication.
• Analyzed customer behaviour and purchasing trends to identify opportunities for
improving customer experience and commercial performance.
• Collaborated across operational functions to improve service quality using customer
feedback and performance observations.

Company industry:
Business Support Services

Brand Marketing & Rebranding

January 2021 - January 2022

SiXT,

Berlin, Germany

January 2021 - January 2022

• Analyzed recurring sales patterns, operational trends, and customer demand to identify
opportunities for improving business performance and workflow efficiency.
• Supported a brand rebranding initiative by analyzing customer behaviour, market
trends, and commercial insights to inform strategic recommendations.
• Evaluated consumer behaviour and competitor positioning to support customer
engagement and brand communication strategies.

Company industry:
Automotive Dealership & Distributor

Assistant Project Coordinator

January 2019 - January 2021

Beeline Gruppe,

Berlin, Germany

January 2019 - January 2021

• Coordinated operational activities across multiple locations by supporting workflow
execution, administrative processes, and cross-functional communication.
• Supported business decision-making by identifying recurring operational challenges and
communicating improvement opportunities to management.

Company industry:
Administration Support Services
Job role:
Administration

Education

university of Europe

February 2025

February 2025

Bachelor's degree, Digital Business and Data Science

Germany

Skills

AI

Expert

Client relations

Expert

Data Analysis

Expert

ANALYTICAL THINKING

Intermediate

CLIENT SERVICES

Intermediate

COMPUTER LITERACY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA SCIENCE

Intermediate

DIGITAL MARKETING

Intermediate

INNOVATION

Intermediate

INTERCULTURAL COMMUNICATION

Intermediate

PROJECT COORDINATION

Intermediate

PUBLIC SERVICE

Intermediate

BUSINESS OPERATIONS

Intermediate

CONSUMER BEHAVIOUR

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

DATA DRIVEN DECISION MAKING

Intermediate

DECISION MAKING

Intermediate

DIGITAL STRATEGY DEVELOPMENT

Intermediate

MARKET ANALYSIS

Intermediate

PERFORMANCE REPORTING

Intermediate

ANALYTICS

Intermediate

CAMPAIGN PERFORMANCE ANALYSIS

Intermediate

Project Management

Intermediate

Sales

Expert

Microsoft Office

Expert

Languages

German

Expert

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
Berlin Global Dialogue: Shifting Power, Shaping Prosperity
Advanced Power BI: DAX and Dashboards
E-Commerce Berlin Expo
Business Analysis Foundations
Critical Thinking for Better Judgment and Decision-Making
Excel 2024 Essential Training Youth Marketing Strategy New
Berlin Global Dialogue: Shifting Power, Shaping Prosperity
Advanced Power BI: DAX and Dashboards
E-Commerce
Fundamentals of Artificial Intelligence
Berlin Global Dialogue: Shifting Power, Shaping Prosperity
Advanced Power BI: DAX and Dashboards
E-Commerce
Fundamentals of Artificial Intelligence
Berlin Global Dialogue: Shifting Power, Shaping Prosperity
Advanced Power BI: DAX and Dashboards
E-Commerce Berlin Expo
Business Analysis Foundations
Critical Thinking for Better Judgment and Decision-Making
Excel 2024 Essential Training Youth Marketing Strategy New
Business Analysis Foundations
Excel 2024 Essential Training
Fundamentals of Artificial Intelligence
Technical College Certificate: Sciences