Customer Service Officer
Nexus Insurance Brokers
Total years of experience :16 years, 5 Months
Manages Retention of customer by adhering to the rules and regulations of the Service providers which should be in line with the local regulators such as Insurance Authority.
Handles the received issues and complaints of the MENA offices of Zurich.
Works closely with Compliance and Legal teams.
Oversee and manage the activities of personnel in Operations Department.
Actively participate in the formulation and implementation of new strategies in consonance to business targets.
Prepare and execute multimedia presentation of Monthly Business Review.
Manages and leads Internal affairs and communications
Establish good business relationship with customers and prospective clients.
Accept calls being escalated by staff; assess and address the varying concerns of customers accordingly.
Conducts Interviews to applicants
Accept calls escalated and address the different issues and concerns of customers.
Process credits and on-line payments of clients.
Prepares the communication being provided to clients and customers
Monitor the service level, metrics, and Key Performance Indicators of staff.
Conducts Interviews to applicants
Analyze existing workflow, evaluate the system and formulate plans and strategies to improve current procedures and processes.
Establish trust, confidence as well as rapport with clients and prospective customers.
Keep track of Sales Conversion Rate.
Conduct client conference calls.
Propose options for Client Acquisition.
Execute Public Relations field work.
Conducts Interviews to applicants
Interview candidates for certain positions.
Conduct call simulation and examination of applicants.
Evaluate qualification of lateral level promotions.
Provides written examination to applicants
Submit Weekly Progressive Reports of applicants and newly-hired staff.
Interview candidates for certain positions.
Conduct call simulation and examination of applicants.
Evaluate qualification of lateral level promotions.
Submit Weekly Progressive Reports of applicants and newly-hired staff.
A pre-Law course which wil develop an individual's view on the society's norms and rules.