Junaid Kothia

● Manage enterprise IT requests using Helix/ServiceNOW while meeting service level targets.
● Troubleshoot Windows, macOS, iOS and Android devices for end users across multiple locations.
● Administer Microsoft 365, Azure, Intune and Exchange Online user environments.
● Deploy, configure and maintain desktops, laptops, mobile devices and workplace peripherals.
● Support IT projects, office moves and documentation while maintaining security compliance.

● Delivered first-line IT support for users within a fast-paced corporate banking environment.
● Installed, configured and deployed hardware and software for new and existing employees.
● Supported Microsoft 365, Outlook, Teams and Active Directory user accounts.
● Built, upgraded and repaired desktop PCs and laptops to maintain reliable performance.