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Junaid Kothia

Technology Delivery Analyst ·Omnicom

Great Britain (UK)

High school or equivalent, Technology

Work experience

Total years of experience: 2 years, 1 months

Technology Delivery Analyst

April 2025 - Present

Omnicom

London, United Kingdom •Hybrid

April 2025 - Present

● Manage enterprise IT requests using Helix/ServiceNOW while meeting service level targets.
● Troubleshoot Windows, macOS, iOS and Android devices for end users across multiple locations.
● Administer Microsoft 365, Azure, Intune and Exchange Online user environments.
● Deploy, configure and maintain desktops, laptops, mobile devices and workplace peripherals.
● Support IT projects, office moves and documentation while maintaining security compliance.

Company industry:: Marketing

IT Deployment Engineer

June 2024 - March 2025

BNP Paribas - United Kingdom

London, United Kingdom

June 2024 - March 2025

● Delivered first-line IT support for users within a fast-paced corporate banking environment.
● Installed, configured and deployed hardware and software for new and existing employees.
● Supported Microsoft 365, Outlook, Teams and Active Directory user accounts.
● Built, upgraded and repaired desktop PCs and laptops to maintain reliable performance.

Company industry:: Banking

Education

Kaplan

September 2026

High school or equivalent, Technology

United Kingdom

Isaac Newton Academy

June 2024

High school or equivalent, Business Administration