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Junaid Shaikh, senior associate Banking Operations

Junaid Shaikh

senior associate Banking Operations·commercial bank of Qatar

Qatar

Bachelor's degree, Finance

Work experience

Total years of experience: 10 years, 7 months

senior associate Banking Operations

July 2021 - Present

commercial bank of Qatar

Doha, Qatar •Hybrid

July 2021 - Present

Company industry:
Banking
Job role:
Support Services

Senior Associate – Banking Operations

July 2021 - Present

Commercial Bank of Qatar

Doha, Qatar

July 2021 - Present

• Conduct AML transaction monitoring and identify suspicious activity including
structuring, unusual patterns, and mule accounts.
• Perform KYC and Enhanced Due Diligence (EDD) for high-risk customers in line with
internal AML policies.
• Trace and analyze source and destination of funds, escalating transactions requiring
AML review.
• Support fraud risk mitigation initiatives in coordination with AML, Compliance, and
Risk teams.
• Manage daily settlements exceeding QAR 1 million, including card schemes, Nostro
accounts, SWIFT, and reconciliation processes.
• Assist with internal audits, compliance reviews, and regulatory reporting.
• Support automation and process improvements to enhance accuracy and control
effectiveness.
Company industry:
Banking
Job role:
Banking

Front Desk Cashier / Telephone Operator

August 2020 - May 2021

Hilton Salwa Beach Resort

Doha, Qatar

August 2020 - May 2021

• Delivered outstanding guest service and resolved inquiries and issues
efficiently.
• Handled 500+ transactions daily, maintaining operational control and
inter-department coordination.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Executive

October 2019 - June 2020

Qatar Airways

Doha, Qatar

October 2019 - June 2020

customer service agent at Qatar airways (was made redundant due to Covid).
Company industry:
Airlines
Job role:
Hospitality and Tourism

Customer Service Executive

April 2019 - July 2019

Tech Mahindra

Mumbai, India

April 2019 - July 2019

Customer service representative for Vodafone Australia.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Supervisor

July 2017 - April 2019

jet Airways

Mumbai, India

July 2017 - April 2019

Customer service supervisor at Jet airways India ltd.

Flight operation for Wide body aircrafts
towards Western part of the world.
Company industry:
Airlines
Job role:
Management

Customer Service Agent

July 2015 - May 2017

Indigo Airlines

Mumbai, India

July 2015 - May 2017

Customer service representative for Interglobe aviation ltd (indigo airlines).

Front line airline staff At Csmia airport
Company industry:
Airlines
Job role:
Hospitality and Tourism

Education

University of Mumbai

August 2015

August 2015

Bachelor's degree, Finance

India

Skills

People Management
Expert
People Management
Expert
Resource Management
Expert
Resource Management
Expert
Scheduling
Expert
Scheduling
Expert
Team Building
Expert
Team Building
Expert
Work Planning
Expert
Work Planning
Expert
planning
Intermediate
planning
Intermediate
Team work
Expert
Team work
Expert
communication
Expert
communication
Expert
Microsoft word
Intermediate
Microsoft word
Intermediate
Customer Service
Expert
Customer Service
Expert
Project Management
Intermediate
Project Management
Intermediate
Banking
Intermediate
Banking
Intermediate
Risk
Intermediate
Risk
Intermediate
Banking Operations
Intermediate
Banking Operations
Intermediate
Call Center
Expert
Call Center
Expert
Call
Expert
Call
Expert
ANTI BRIBERY AND CORRUPTION
Intermediate
ANTI BRIBERY AND CORRUPTION
Intermediate
ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL RISK MANAGEMENT
Intermediate
FINANCIAL RISK MANAGEMENT
Intermediate
HIGH RISK PERINATAL NURSING CERTIFICATION
Intermediate
HIGH RISK PERINATAL NURSING CERTIFICATION
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
TRANSACTION MONITORING
Intermediate
TRANSACTION MONITORING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
PROJECT COLLABORATION
Intermediate
PROJECT COLLABORATION
Intermediate

Languages

English

Expert

Urdu

Expert

Arabic

Beginner

Hindi

Expert

Training and Certifications

Certifications
Certification
The Customer Journey Course
Office and Information Security Awareness Course
Human Factors Course
FIGHTING MODERN SLAVERY AND HUMAN TRAFFICKING PART 1
ONLINE CHILD EXPLOITATION WITH FINANCIAL INTELLIGENCE: AN OVERVIEW
ENHANCING FINANCIAL INCLUSION WITH A RISK-BASED APPROACH
Fighting Modern Slavery & Human Trafficking (Part 1 &2)
Preventing Online Child Exploitation with Financial Intelligence
Enhancing Financial Inclusion with a Risk-Based Approach
– Certified Anti-Money Laundering Specialist
Training
office and information security awareness.
Qatar airways.
Oct 2019
accommodation fire and safety
Qatar airways
Oct 2019
Human factor
Qatar airways
Oct 2019

Hobbies and interests

Morning cycling.
Work out