Junaid Ahmad Siddiquie

Greeting customers and directing them to available mechanics.

Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

Managing and overseeing the dealership's workflow and schedule.

Calling customers to advise them about service changes or car pick-up times.

Maintaining positive customer relationships to ensure repeat business.

Ensuring all details on services rendered and costs are related to customers and processing their payments.

Liaising with service technicians about parts ordering and ensuring parts are available when needed

Set sales goals, track progress, and lead the team to achieve and exceed those quotas

Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance

Forecast sales for upcoming months and quarters

Step in to answer customer questions and issues when required

Coordinate and lead all regular sales meetings with the sales staff

Develop and manage a CRM platform to retain customers and seek out new prospective sales

Maintain a strong focus on the satisfaction of all customers

Compile regular reports for dealership management to review

Scheduled the service appointments. Attended the customers in a timely, friendly manner and obtained vehicle information. Prepared documents on customer's vehicle problems. Referred to service history, inspected vehicle and recommended additional needed service. Rendered written cost estimate for manual labor and vehicle parts. Checked on progress of repair throughout the day. Presented and demonstrated vehicles. Increased conversions from leads to shown appointments. Sold vehicles to customers. Upheld customer satisfaction standards. Analyzed the progress of repair and service orders and informed customer accordingly. Reviewed the results of customer satisfaction surveys with service managers. Handled customer's questions and needs as needed. Handled and followed up on all incoming phone, floor and referral inquiries. Communicated promptly with customers and prospect. Contacted existing customer base periodically via a CRM. Created and maintained excellent customer relationships and CSI. Checked email frequently and responded with a clear and concise message.

Served as the primary point of contact for customers
Communicated status of job service as necessary
Worked with customers to identify service needs
Advised customers for needed repairs when appropriate
Determined product warranty status and assisted in processing customers’ warranty claims
Maintained liaison with managers to ensure priority work management

• Greeting customers politely and courteously once they enter the reception area.
• Listen to their complaints and attend to their problems.
• Follow-up of the job to check if delivery possible on the date promised. Contact customer for additional job. Also to contact the customer if the vehicle will not be ready on the date promised.
• Providing advice to increase the efficiency of the workflow.
• Controlling the losses of the company by negotiating disputes.
• Studying the different parts of the vehicle and helping the company participate in the validation study program.
• Advising on the service provided to the vehicles to maintain the efficiency of the vehicles and to make sure that the vehicles always have good quality.
• For a repeat job, special attention to the job done on a priority basis giving the customer top quality service.
• Recognizing the principal areas to raise the profit level by controlling the cost of the supplies and also the cost of the vendor.
• Earn customer goodwill by providing the best quality repair status.
• While delivering the vehicle to the customer, explain the details of the job done and the parts changed.

* Distribute the daily appointments to the appropriate member of staff in a fair and efficient manner.

* Assign the duties of the technicians and quality tester on a daily basis to ensure they are efficiently utilized.

* Monitor individual and workshop efficiency to ensure key performance indicators are met.

* Ensure the booking system is kept constantly updated with the vehicle progress.

* Ensure consistent communication and updates to the service reception on the vehicle status.

* Ensure constant communication with the spare parts department for pending parts and pre picked parts.

* Update the daily department reports

* Ensure all relevant technical trends are communicated to the Workshop Manager for processing.

* Coordinate the Quality Tester to assigns jobs to ensure the timely completion of the customer vehicles

* Monitor return work and identify possible trends with repairs and report all findings to the Workshop Manager Compile and submit the Quality control report and submit to the workshop Manager on a weekly basis.

* Report all equipment failures for immediate repairs to the Workshop Manager

* Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.

* Ensure the department SOP are adhered to at all times

* Monitor the department CSI achievement and implement corrective measures where needed to achieve the department CSI target.

* Identify department training needs and coordinate with the workshop Manager to implement individual training plans for each employee inclusive of a department training records.

* Manage workshop standards in accordance with HSO requirements.

* Resolve customer issues in line with Audi Centre standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.

* Maintain safe working practices and abide by the working rules and standards of the Audi Centre.

* Maintain and develop own skills and technical knowledge