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Junaid Ul Haq , Waiter

Junaid Ul Haq

Waiter·Hotel One by Pear Continental

Saudi Arabia

Diploma, Hospitality And Hotel Management

Work experience

Total years of experience: 7 years, 7 months

Waiter

April 2023 - February 2025

Hotel One by Pear Continental

Mingora, Pakistan

April 2023 - February 2025

• Delivering top-notch service in a fast-paced environment, ensuring guest comfort.
• Managing bills, tables and overseeing guest needs throughout the dining experience.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Coordinator

May 2022 - August 2024

adventure and hiking society club

Mingora, Pakistan

May 2022 - August 2024

Coordinator, Adventure and Hiking Society
Managed trips, events, and activities for members.
Promoted society events and managed communication.
Ensured safety protocols and equipment management.
Company industry:
Training & Education Center
Job role:
Administration

Night auditor

November 2022 - April 2023

Burj Al Swat Hotel

Mingora, Pakistan

November 2022 - April 2023

• Executed nightly financial audits, ensuring accuracy in revenue reporting.
• Scrutinized guest accounts to resolve discrepancies and enhance guest satisfaction.
• Collaborated with management to streamline operational procedures.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Head waiter

January 2021 - September 2022

Swat Palace Hotel

Mingora, Pakistan

January 2021 - September 2022

• Spearheaded a team of waitstaff, ensuring high standards of service.
• Orchestrated dining operations, optimizing guest experiences during peak
• Mentored staff to improve service efficiency and customer engagement.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

August 2017 - December 2020

Burj Al Swat Hotel

Mingora, Pakistan

August 2017 - December 2020

• Delivered exceptional customer service, enhancing guest satisfaction.
• Coordinated with kitchen staff to ensure timely meal delivery and order accuracy.
• Trained new staff members on service protocols and menu knowledge.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

European open university

February 2025

February 2025

Diploma, Hospitality And Hotel Management

Germany

GPA (point): 3.20 out of 4

GPA (point): 3.20 out of 4

University of Swat

October 2024

October 2024

Bachelor's degree, Development Studies

Pakistan

GPA (point): 3.20 out of 4

GPA (point): 3.20 out of 4

Khyber Pakhtunkhwa Board of Technical & Commerce Education Peshawar Pakistan

February 2023

February 2023

Diploma, Information Technology And Computer Science

Pakistan

GPA (percentage): 74.21%

GPA (percentage): 74.21%

I hold a Diploma in Information Technology, where I gained a strong foundation in IT principles and practices. I acquired knowledge in networking and data analysis, and gained strong experience in Microsoft Office applications, including Excel, Word, and PowerPoint. The diploma program included hands-on projects and practical training, allowing me to apply theoretical concepts to real-world scenarios. This education has equipped me with the technical expertise and problem-solving skills necessary to excel in the IT industry.

Post Graduate Jahanzeb Collage Saidu Sharif Swat

May 2020

May 2020

High school or equivalent, Faculty of arts

Pakistan

GPA (percentage): 59%

GPA (percentage): 59%

I acquired more knowledge in this certificate.

Skills

Supervising
Expert
Supervising
Expert
Data Entry
Expert
Data Entry
Expert
waiter
Expert
waiter
Expert
Cashier
Expert
Cashier
Expert
Teamwork
Expert
Teamwork
Expert
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
MS Excel
Intermediate
MS Excel
Intermediate
Sales
Intermediate
Sales
Intermediate
Store Management
Expert
Store Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data entry
Expert
Data entry
Expert

Languages

English

Intermediate

Arabic

Beginner

Urdu

Expert

Training and Certifications

Certifications
certificate of appreciation
Oct 2024
Most Well Groomed certificate
Jan 2024
Hotel one by pearl continental
Feb 2025
English proficiency certificate
Matric Certificate

Hobbies and interests

Hiking
Right hand fast Bowler
Cricket Captain