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Junaid Mustafa, claims customer service representative claims csr

Junaid Mustafa

claims customer service representative claims csr·Shiva computers

Pakistan

High school or equivalent, arts

Work experience

Total years of experience: 4 years, 2 months

claims customer service representative claims csr

January 2022 - February 2026

Shiva computers

Dubai, United Arab Emirates

January 2022 - February 2026

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Sales Executive

January 2025 - January 2026

Shiva computers

Dubai, United Arab Emirates

January 2025 - January 2026

«Achieved monthly sles targets and contributed to revenue growth
«identified new busines opportunities and but trong client eatonships.
+ Promoted and sold company productsservice to existing
and potential customers
+ Prepared sales reports and updated management on performance.
+ Negotiated deals and closed sles effectively.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Sales Executive

January 2025 - January 2026

Shiva computers llc

Dubai, United Arab Emirates

January 2025 - January 2026

Achieved monthly sales targets consistently, contributing directly to institutional revenue growth.
•
•
•
•
•
Identified new business opportunities and established strong, long-term corporate client relationships.
Promoted and sold company products and services effectively to existing and potential customers.
Prepared daily and monthly sales reports, updating senior management on overall market performance.
Negotiated commercial deals and closed sales effectively to enhance market share.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Customer Service Representative

January 2024 - January 2025

Shiva computers

Dubai, United Arab Emirates

January 2024 - January 2025

«Provided excellent customer support via phone, email and in person.
«Answered customer inquiries and provided accurate information
about products and services.
+ Handled customer complaints and resolved issues professionally.
«Processed orders and maintained customer records
« Ensured
high level of customer satistaction and retention.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Customer Service Representative

January 2024 - January 2025

Dubai,

Dubai, United Arab Emirates

January 2024 - January 2025

Delivered high-quality customer support via telephone, email, and face-to-face interactions to boost brand loyalty.
•
•
Resolved complex customer inquiries and provided timely, accurate information regarding corporate products and
services.
Handled diverse customer complaints and resolved multi-layered issues professionally to ensure client retention.
Processed client orders accurately and maintained updated customer databases.
Monitored client feedback loops to ensure high service standards and satisfaction levels.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Accounts Executive

January 2022 - January 2024

Shiva computers

Dubai, United Arab Emirates

January 2022 - January 2024

+ Maintained and managed general ledger accounts and day financial
+ Mansged accounts payable & receivable, vendor payments and
customer collections.
+ Prepared monthly and annual financial statements including
PEL balance sheets and cash flow reports.
+ Reconcied bank statements and ensured accuracy of financial records.
+ Maintained proper documentation
and fing of accounts.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Accounting and Auditing

Accounts Executive

January 2022 - January 2024

Dubai,

Dubai, United Arab Emirates

January 2022 - January 2024

Maintained general ledger accounts and recorded daily financial transactions with precision.
•
•
Managed end-to-end accounts payable and accounts receivable functions, tracking vendor payments and client
collections.
Prepared monthly financial statements, including Profit and Loss (P&L) reports, balance sheets, and cash flow data.
Reconciled corporate bank statements periodically to eliminate accounting discrepancies.
Managed financial documentation and archiving across digital and physical corporate storage systems.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Education

Alama iqbal Open Universty

March 2026

March 2026

High school or equivalent, arts

Pakistan

Allama Iqbal Open University

September 2025

September 2025

Bachelor's degree, Art

Pakistan

Allama Iqbal Open University

September 2025

September 2025

Bachelor's degree, Art

Pakistan

BISE Hyderabad

March 2020

March 2020

High school or equivalent, medical

Pakistan

BISE

February 2020

February 2020

High school or equivalent, Medical Sciences

Pakistan

Skills

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CRITICAL THINKING

Intermediate

FINANCIAL ANALYSIS

Intermediate

Typing Skills

Expert

Customer Service

Expert

Sales

Expert

Accounting

Intermediate

Data Entry

Expert

Data Input

Expert

ACCOUNT MANAGEMENT

Intermediate

ACCOUNTS RECEIVABLE

Intermediate

DETAIL ORIENTED

Intermediate

LEADERSHIP

Intermediate

LEDGERS ACCOUNTING

Intermediate

MARKETING

Intermediate

PROCUREMENT

Intermediate

TEAM LEADERSHIP

Intermediate

Administration

Intermediate

Customer Care

Expert

Call Center

Expert

Management

Expert

Languages

English

Expert

Urdu

Native Speaker

Training and Certifications

Certifications
customer service professional
ibex
Feb 2026

Hobbies and interests

cricket