Head of HR Operations
Soundlines Star Building Contracting
Total years of experience :20 years, 2 Months
Reporting to the Managing Director and responsible for running day to day operations of the business including, but not limited to, the mentioned profile:
• Leading a team of Project & Site Coordinators, Manpower Planning Coordinators and Camp Teams to handle operations for a 1400 strong skilled workforce.
• Responsible for analyzing and executing mobilization & demobilization needs of Clients.
• Maintaining a healthy and proactive relationship with clients to enhance billing.
• Contributing to the development of employee policies and procedures and ensuring compliance.
• Liaises with payroll to ensure salaries, overtime and other dues are disbursed in a timely manner.
Reporting to the VP HR BTM and responsible to the local Managing Directors, I provide Human
Resources and Organizational Development leadership and support for all designated BTM Gulf offices in the development and delivery of HR services, policies and programs as part of the company's growth and drive for organizational effectiveness.
• SPOC for Global HR for Middle East (Qatar, Bahrain, UAE & KSA).
• Administers the full-cycle recruitment and selection process, sourcing talent and supporting hiring managers with recruitment activities including staff requisitions, advertising, collection of resumes, initial screening, interview set- up, candidate follow-up and reference checks.
• Manages the full employee life cycle from on boarding to exit interviews.
• Engages with fellow staff and local senior management as the primary contact for all
enquiries related to HR within area of accountability.
• Contributes to the development of HR policies and procedures and ensures compliance.
• Drives and coordinates the annual PDP and performance evaluation process for all staff.
• Administers employee training programs and provides recommendations for improvement.
• Manages the implementation of Human Resources policies and related procedures for all areas of operational accountability and ensures compliance with applicable state/province and federal legislation.
• Provides recommendations and counselling to employees and local management
regarding organizational changes, career changes, performance improvement processes and employment separations.
• Oversees employee benefit programs within area of accountability and makes recommendations for improvement.
• Ensures data integrity across all systems and personnel files.
• Works cooperatively and effectively with other members of the BTM HR function on various projects to ensure consistency of practices and alignment across BTM location.
• Acts as a source of confidential guidance and counsel to managers and staff concerning policies, practices, performance and conflict resolution.
• Tracks and analyses metrics and prepares various employment related reports including sick time usage, training attendance and other statistics.
• Leads internal communications pertaining to and affecting employees in area of accountability.
• Handles all employee legal, contractual and immigration matters.
• Liaises with payroll to ensure changes are implemented in a timely manner.
Deputed on the QRIP (Qatar Rail Integrated Package) Gold Line Under Ground Project, awarded in February 2014 to a Joint Venture of Aktor (Greece), L&T (India), Yapi Merkezi (Turkey), STFA (Turkey) and Al Jaber Engineering (Qatar). It is the longest of the lines awarded by Qatar Rail to various consortiums with 33km of UG/At Grade line, 10 state of the art Stations and all related works.
• Experienced in quickly scaling up operations / manpower as per the need of the project, including conducting recruitment drives, local & overseas recruitment, sourcing through different media & via social networking.
• Responsible for Sourcing, Recruitment, Selection, Negotiations & closing of staff (all levels & categories like Engineers, QA QC Personnel, MEP Construction & Design Personnel, Architectural & Structural Personnel, Logistics & Plant Personnel) and workers (volume hiring).
• Driving the Recruitment Process and achieved an average of 85 staff recruitments per month to bring the total recruitments to 900 staff in the first 11 months of ramp up.
• Conducted drives for bulk recruitment of blue collar workers amounting to 2000 workers in 12 months from India, Nepal, Africa, Thailand, Philippines, Bangladesh.
• Design, develop & drive the implementation of GCC specific human resource policies & procedures across the Project.
• Design & develop various HR forms & format for implementation across the Project.
• Drive the design / development of all Job Descriptions across the Project.
• Drive the implementation of Probationary Reviews across the Project.
• Design & developed the Performance Management System for the Project and responsible to drive the implementation of the same across the Project.
• Design Retention Mechanisms for critical & key personnel of the Project.
• 9 Direct Reportees - dealing with around 35+ different nationalities across the Project.
• Responsible for full employee life cycle management for all staff - recruitment to separation.
• Handle staff payroll for 1400+ staff including tracking of monthly deductions, arrears etc.
• Taking care of full & final settlements of staff.
• Coordination with Administration Department for general HR Operations like Leave, Attendance, Employee Requests, Camp, Employee Grievances etc.
Prosearch is an international executive search & manpower outsourcing firm headquartered in Dubai, UAE with a strong presence in the Middle East and South East Asia. It has offices in UAE, Qatar, Kingdom of Saudi Arabia, Oman, Kuwait, India & Bangladesh and associate offices in Pakistan, Philippines & Sri Lanka. Prosearch boasts of a large list of clientele in various sectors ranging from Healthcare to Civil & Building Construction to Heavy Civil & Marine Engineering. In the last fiscal year (2012), it has mobilized around 12000+ candidates to various clients across the region.
As the Country Head for Qatar & KSA, I am responsible for the four main areas of an individual’s performance chart but on a regional level and from a business point of view as follows:
Customer Responsibilities:
o Responsible for Business Development of the firm in Qatar
& KSA.
o Responsible for setting, tracking & managing business
targets for the teams for Qatar & KSA.
o Responsible for complete Customer Relationship
Management for Qatar & KSA.
o Complete responsibility of delivery & execution of business
orders as well as coordination with the Head Office & other
Branch Offices to ensure timely delivery of services to the
Client.
o Responsible for overall business strategy for the region
keeping in mind the current and future market dynamics.
Financial Responsibilities:
o P&L of the business for Qatar & KSA
o To keep track and manage operational finances for the
region.
o Follow up and manage invoicing for completed orders &
tracking of payments for those overdue.
Internal Business Processes:
o Developed a strong reporting mechanism to track daily
statuses of all received and logged orders.
o Managing daily status updates and minutes of meetings
sent by all BD Team Members.
Learning & Development:
o Coaching & Mentoring team members for a more effective
and efficient delivery of services to client.
o Evaluation of team member performance on a quarterly
basis.
o Responsible for managing a team of 4 dedicated resources
for Business Development, Execution of Orders and
Recruitment Coordination.
• Establishment of policies, procedures & systems to facilitate the smooth functioning of entire Employee Life Cycle Management.
• Heading the HR Department with varied responsibilities regarding Immigration, Recruitment up till Full & Final Settlement.
• Devising means & methods to ensure timely delivery of employee services to the organization via innovative methods & systems.
• Designing, developing & implementing the Employee Grading Structure, Employee Performance Management System as well as streamlining the Recruitment System.
• Formulation & deployment of Policies as well as development of the HR Manual.
• Handling HR Operations for all QBS employees through 4 dedicated reportees.
• Reporting to the MD.
• Leading the HR department at OSCO (total employee strength > 4500).
• Entire gamut of HR activities from Recruitment to Operations to Separations.
• Immigration activities are handled by the Immigration Department which also is reporting directly to me.
• Administration of Employee Welfare & Employee Grievances through a Grievance Cell manned by dedicated associates.
• Main responsibilities are Man Management, Employee Relations, Employee Policy Formulation, Retention Mechanisms, Succession Planning, HR Audits etc.
• HR Dashboards, Scorecards & Analysis.
• Upgradation of the HR/Immigration/Administration/Nationalization Departments to keep in tune with the latest technological changes available in the industry.
• Have designed and introduced various processes and systems like Performance Management, a strong Reporting and Monitoring Process through weekly/monthly Dashboards, E-SATs, KRA/KPI Setting, Manpower Planning / Budgeting, Job Description Manual for entire organization, Induction Docket etc.
• Handling a team of 15 associates (direct reportees) in HR/Immigration/Administration Depts.
• All escalated issues/cases pertaining to authorities like Ministry of Manpower etc plus certain out of the common cases handled in liaison with the company lawyers.
• Core team member of HR Committee & Nationalization Committee; responsible for strategic decisions keeping in mind the dynamic external / internal environments & business needs.
• Handling approximately 8000+ employees nationally in the IMG Group.
• All areas of HR encompassed in the profile, from the Employee Life Cycle Management to OD initiatives, Employee Relations et al.
• Part of the core HR team of 4 persons headed by the Head - HR and involved in making crucial and strategic decision with regards to the entire CMS Group.
• Having a bird’s eye view of the operational aspects of HR viz., Appraisals, Settlements, Payroll Intimations, ESR, CSR etc.
• More into strategizing so as to streamline the HR processes nationally.
• Handling a dual role of National Manager - Resourcing for the IMG Group.
• Designing a strategy so as to reduce the ever burning problem of attrition.
• Heading a team of 15 associates (reporting directly to me) of which 4 are purely for Recruitment and the others are primarily into the HR operations areas.
• Collaborates with all Regional HR Heads as well as Business Heads with regards to the staffing and sourcing needs.
• Talent Acquisition for skills ranging from IT skills like DBAs, Technical Managers, IT Managers to senior executives like VP-Systems & Processes, RSMs, Head - HR, Head - Infrastructure, Head - Finance etc.
• Had been recently been entrusted with the niche role of handling the HR activities for the Top 25 employees of CMS (which would include the Directors, Executive Vice Presidents, Vice Presidents, AVPs and National - level associates). Profile included setting business targets, formulating business intelligence (for the MD), tracking region-wise revenue, business targets & bottom-line & rewarding/recognizing outperformers.
End to End Operational HR
Responsible for overall Operations as well as additional charge of Recruitment & Performance Management activities of company.
A comprehensive full time Masters Degree from the University encompassing all aspects & areas of HRD.