Logistics Technical Officer
Serco Middle East
Total years of experience :24 years, 10 Months
• Managed selected Engineering and Maintenance (E&M) Department owned materials, tools and equipment.
• Managed the calibration of tools and testing equipment for E&M Department
• Managed the centralized tools and equipment.
• Liaise with the procurement, finance, stores & other E&M sub-systems on issues related material procurement and delivery.
• Forecast the required material for maintaining the Dubai Metro Asset.
• Provide inventory data and prepare daily, weekly, and monthly reports for the internal & external clients
with regards to material, tools and equipment.
• Monitored the usage and planned maintenance of E&M hired vehicles.
• Ensure the maintenance of the Engineering & Maintenance hired plant is completed on time.
• Implements processes to support Engineering & Maintenance contractors that have established service level agreements with Serco.
• Transport materials and equipment to worksites.
• Outsourced other transportation requirements not covered under current fleet.
• Outsourced urgent spares and materials not available in warehouse.
• Perform and carry out other duties as instructed /directed by the Logistics Manager and the Head of Production.
The Station Landlord is responsible for:
* Supervising Station Agents, Security staff and Cleaners in the day to day
operation of the station
* Checking the facilities in the station are in a safe and good working order
* Responding and managing degraded operations within the station
* Opening the station prior to the arrival of the first train, and closing the
station after the last train and all members of the public have left the station
* Maintaining the Station Log Book with details of all issues and incidents
* Providing information to internal and external parties in an effective, efficient
and timely manner
* Delivering public announcements and essential messages to the public
and ensuring that the information is correct and clear
* Safe evacuation of station premises in the event of a planned or emergency
situation as per the Incident Management Procedure
* Acting as the coordinator between station and Operations Control Centre on
matters related to railway operations and services
* Taking over local train control within interlocking area in degraded mode
* Crowd control in station and platforms to ensure that passengers enter/exit
the station in a safe and orderly manner
* Monitoring and controlling the direction of the fare gates to facilitate the flow
of passengers especially in the event of an emergency
* Handling lost properties
* Managing and overseeing cash collection, management and reconciliation
in the station
* Reporting faults and informing the Fault Controller of and any
malfunction and failure of equipment
* Reporting faults and informing the Train Controller of any occurrences
which may have an impact on train operations
* Reporting any incident/accident
* Summoning the emergency services if necessary in the event of any
incident/accident
* Enforcing and following safe methods of work for station operations and
related activities
• Maintaining and organizing documents for proper filing and locating
• Building Administrator
• Supervises building improvements and maintenance
• Cashier
• Processes cash/check/dollar payments of clients
• Balances daily collections, safe keep collections in vault and deposit collections to the bank
• Preparation of monthly collections reports
• Policyowners Servicing
• Facilitates customer needs/queries
• Quote and prescreens policy loan applications of policyowners and refer cases to loan processors
• Facilitates customer complaints and recommend resolutions to Home Office
• Coordinating with and assisting the sales personnels achieve monthly targets and meet
• Customer needs
Performs any other function as Sales Support (i.e. Responding to Requests for Quotationand inquiries from customers and Sales Personnels )
• Risk Assessor for Reinstatement and Policy Changes
• Authority to process reinstatement requests of client’s insurance policies (authority within 1 million face amount limit and clean cases)
• Authority to process clients’ requests to effect changes on their policies (authority within 1 million face amount limit)
• Risk Assessor/Underwriter
• Prescreen, underwrites and approve all Accident and Health Insurance Applications (authority up to 1.5 million face amount limit, non-medical)
• Prescreening Life Insurance applications and referring cases to Life Insurance underwriters
• Supervises the department for the smooth flow of operations
• Daily briefs staff for a timely, fast and efficient customer servicing for clients’ satisfaction
• Conducts inventories for the items and merchandise both on display and in the stockroom
• Monitors saleability of merchandise and recommends reorder or stop order
• Coordinates with suppliers as to replenishing of merchandise for display
• Works with sales coordinators for new items on demand
• Monthly canvassing to maintain price competitiveness
• Preparation of monthly operations reports
• Maintaining and organizing documents for proper filing and locating
A.Y. 2005-2006 Best Position Paper 5th Young Economists’ Convention (3–4 Feb ’06 Angelo King Institute of Economic Business Studies Malate, Manila, Sponsored by De La Salle University’s Economics Organization and Junior Phil Economics Society A.Y. 2005-2006 Dean’s Lister 1st Sem. and 2nd Sem. College Arts and Sciences Xavier University–Ateneo de Cagayan Cagayan de Oro City 9000 A.Y. 2004-2005 Dean’s Lister 1st Sem. College Arts and Sciences Xavier University–Ateneo de Cagayan Cagayan de Oro City 9000 A.Y. 2003-2004 Dean’s Lister 1st Sem. and 2nd Sem. College Arts and Sciences Xavier University–Ateneo de Cagayan Cagayan de Oro City 9000 ACTIVITIES: Member: Economics Society, Xavier University–Ateneo de Cagayan, Cagayan de Oro City 9000