Rodolfo Tanchico

• Performed check in and check out of the guest as per the standards, welcoming guest in the hotel in a welcoming manner and making sure that all corresponding related document are updated under the registration card act.
• Ensuring all the guests receive a warm welcome and that they enjoy their stay by offering the finest personalized services.
• Taking care of top VIP delegations and high dignitaries like celebrity, some head of the government and their family members.
• Ensuring that the privacy of the guest and the confidentiality of the information are respected.
• Working with a team and report directly to our department supervisor, making sure that there is smooth operation in the Floor with a total of 394 luxury rooms and suites, food & Drinks service.
• Providing friendly, courteous and professional service with a smile at all time.

• Maintaining high standard of personal appearance and hygiene and adhere to the hotel department appearance standards.
• Reporting for duty with punctually, wearing the proper uniform and name badge neatly.
• Being able to manage guest complain in professional manner way, resolving to the guest satisfaction and recording it and seeking help with the direct head.
• Have telephone etiquette as per the hotel standard and a proper use of hotel supply, making requisition to replenish shortage items from store maintaining the smooth operation.
• Responsible in making sure that the pantries and reception areas are well clean and maintained.
• Assist guest requests such as unpacking and packing service and shoe polish, flight ticket confirmation, booking tours, Tee time booking, sightseeing, and restaurant reservations outside & inside the Hotel.
• Promoting hotel facilities and activities like restaurant and spa timings, crèche, kids club, water sports, boat trip or fishing trip etc.
• Ensuring room amenities are regularly replenishing & placed as well as room drops are done accurately. Also ensuring guest laundry is well cleaned & back on time in the room.

 Welcoming guests at the main entrance, and greeting them appropriately as per the time.

 Escort guests to their rooms and explain hotel facilities.

 Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request.

 Assist with valet parking during the arrival and departure of the guest.

 Receive and store the guest luggage and keep a proper record of level tags

 Store the guest’s luggage in the luggage room and respond to their request.

 Tie the luggage tags to the guest’s luggage, especially for group check-in.

 Receive the room key from the front desks and escort the guest to the room.

 If guest want to change the room be prepared for, transferring baggage from one room to another.

 You should remember the guest by name especially;

repeat guests,

VIPS, repeat guest

long-staying guests and

always greet guests as saying Welcome again

 Recommend to the guest about the Food and Beverage outlets’ operational times.

 Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items.

 Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest.

 Clean and maintain the baggage room and work area assist in maintaining

 Report to the reception desk or bell captain about any malfunctioning equipment.

 Maintains and upkeep the appearance of the hotel lobby and entrance.

 perform other duties as per assign

 Be fully aware of what functions are going on in the hotel

 Able to explain relevant information relating to hotel facilities, and on all places of interest around the hotel.

 Note down any request that has made from the hotel guest and act quickly without the failure.

 Appropriately dressed when on duty and to have discipline at all times.

 Participate in pre-shift briefing and coordination meetings scheduled or ordered by the Bell Captain or the Front Office Manager.

 Welcoming guest in the hotel in a welcoming manner and making sure that all corresponding related document are updated under the registration card act.

 Ensuring all the guests receive a warm welcome and that they enjoy their stay by offering the finest personalized services.

 Taking care of top VIP delegations and high dignitaries like celebrity, some head of the government and their family members.

 Ensuring that the privacy of the guest and the confidentiality of the information are respected.

 Working with a team and report directly to our department supervisor, making sure that there is smooth operation in the Floor with a total of 394 luxury rooms and suites, food & Drinks service.

 Providing friendly, courteous and professional service with a smile at all time.

 Maintaining high standard of personal appearance and hygiene and adhere to the hotel department appearance standards.

 Reporting for duty with punctually, wearing the proper uniform and name badge neatly.

 Being able to manage guest complain in professional manner way, resolving to the guest satisfaction

and recording it and seeking help with the direct head.

 Have telephone etiquette as per the hotel standard and a proper use of hotel supply, making

requisition to replenish shortage items from store maintaining the smooth operation.

 Responsible in making sure that the pantries and reception areas are well clean and maintained.

 Assist guest requests such as unpacking and packing service and shoe polish, flight ticket

confirmation, booking tours, Tee time booking, sightseeing, and restaurant reservations outside &

inside the Hotel.

 Promoting hotel facilities and activities like restaurant and spa timings, crèche, kids club, water sports, boat trip or fishing trip etc.

 Ensuring room amenities are regularly replenishing & placed as well as room drops are done accurately. Also ensuring guest laundry is well cleaned & back on time in the room.