Customer Service Executive
Skycom Express LLC
Total years of experience :10 years, 11 Months
Position: Customer Service Executive
Inclusive Date: April 10, 2010 up to present
Employer: Skycom Express LLC
(Dubai, UAE)
Job Description:
• Register pick up for the shipment collection.
• Answering inbound calls and assisting customers who have particular in queries and questions.
• Assisting customers of communication based organization with service queries and problems.
• Coordinate the agent for the status of Local and International shipments.
• Giving the accurate details of the shipment to the customer.
• Checking the status by using track and trace in the website.
• Coordinate to the courier for local collection and delivery of the shipment.
• Accepting and receiving cash from the client (reception)
• Daily Remittance of cash to the accounts department.
• Receiving and transferring the calls to the respective person
• Receiving and replying of the customer's mail for bookings and queries.
• Turn over the shipment to the Operation department.
Position: Nursing Attendance
Position: Nursing Attendance
Inclusive Date: June - Sept.2007
Employer: Dr. Locsin Montelibano Memorial Provincial
Hospital (Philippines)
• Assist the Doctors and Nurses.
• Checking vital signs (blood pressure, temperature, etc) of the patient.
• Take the input and output of the urine.
• Giving advice to the patient and family members.
• Take billing from the counter for discharge patient.
• Keep the patient record.
• Checking the oxygen and IV (intravenous)
Position: Ticketing Clerk
Inclusive Date: August 19, 1997 - June 15, 2005
Employer: Bullet Express Corporation Shipping Company
Philippines
Job Description:
• Answering inbound and outbound calls and assisting customers who have particular inqueries.
• Ticket Inventory after work.
• Handling ticket issuance and ticket reservation.
• Control the seating capacity of the vessel.
• Check the weight of the baggage.
• Issue the receipt of the passenger's baggage.
• Daily remittance of cash to the supervisor.
• Call Captain and Chiefmate through radio for the information.
• Giving the information to the passenger like cancel of trip, delay departure and arrival.
• Inform the passengers to write their name's in the manifest before boarding.
• Inform the passenger for boarding
La Consolacion College- Bacolod Philippines Hotel and Restaurant Management 1994 - 1996 Philippine National Red Cross- Bacolod Philippines Caregiver Course