IT Engineer / Project Engineer
Solve IT DWC LLC
Total years of experience :17 years, 5 Months
• Handling multiple client with different business functions for technical support and IT projects
• IT project planning related to networking, servers, disaster recovery, cloud solution and security solutions
• Execution of the planned project and managing outsourced personnel on the assigned task
• Coordinating with the hardware or software vendors for the requirements of each client or project
• Network Installation, configuration & maintenance (switch/router/firewall/cabling)
• Install, configure & maintain AD/DC, VPN, SQL, terminal, file & print server
• Server migration and/or transitioning from physical server to virtualization environment
• Telephone system installation & maintenance (PABX/VoIP & phone extensions)
• Handling multiple companies under annual maintenance contract for technical support
• Doing regular checkup on clients, servers on network connectivity and performance
• Coordinating with the client’s vendor for their ERP system when internal issues occurred
• Regular documentation of the events and status of the technical issues encountered
• Having a monthly conference call with clients’ main office for a monthly technical reports
• Maintaining server and client computers optimize and updated for better performance and security
• Create new email address for new employee/s or requesting their head office to do it
• Creating new user in the AD/DC server & assigning it for its specific purpose
• Setting-up recommended software & email on the employee’s computer
• Managing inventory of all the IT equipment and software of the handled companies
• Planning and proposing changes for the improvement on the company’s previous IT infrastructure
• Managing outsourced personnel for the implementation of the new networking structure of the company
• Coordinating with the vendor for all the hardware and software requirements of the company
• Setting up the server AD/DC, VPN and file server and configuring disaster recovery server
• Technical support on the server, workstations and infrastructure issues
• Daily server and network benchmarking, maintenance and optimization
• Regular scheduled maintence, updates and optimization for all the workstations
• Web and email server migration from Cpanel to Exchange Server
• Mobile phone, telephone, printer, fax troubleshooting and maintenance
• Updating company website’s details & coordinating website’s web developers for the updates
• Designing newsletter HTML layout for email marketing & distribute it to clients
• Setting-up SMS marketing message for bulk SMS sending
• Generating monthly IT report
• Generating weekly email and sms marketing report status
• Desktop and laptop checkup, upgrade, maintenance and troubleshooting
• Replacing faulty hardware that cause the whole system not to function
• Operating system Installation or repairing the current installation
• Virus and spyware removal from an infected system and system optimization
• Recovering lost documents and files
• Software and antivirus installation
• Home & business network installation
• Technical consultation, recommendation and assistance
• Onsite and remote assistance
• Desktop and laptop checkup, upgrade, maintenance and troubleshooting
• Replacing faulty hardware that cause the whole system not to function
• Operating system Installation or repairing the current installation
• Virus and spyware removal from an infected system and system optimization
• Recovering lost documents and files
• Software and antivirus installation
• Home & business network installation
• Technical consultation, recommendation and assistance
• Onsite and remote assistance
• Managing the whole IT facilities of the whole campus
• Configure router, access point and firewall
• Installing and managing network cables, routers, access point, biometrics, access devices and CCTV
• Ensure all required software for all employee & laboratory’s computer are installed and working
• Installing and maintaining phones on the director and dean’s offices
• Managing the AD/DC and creating new profile for the new staffs
• Technical support/assistance to all the school staff/students who have issues
• Creating detailed IT proposal to the school head for the enhancement of IT facilities of the campus
• Managing and hands-on execution for the project approved by the school head
• Keeping up to date on the new technologies that might be used for the improvement of the infrastructure
• Generating monthly IT report and doing yearly IT material inventory
• Creating proposal and making research for the business’s IT system
• Listing of material needed to purchase for the approved proposal
• Collecting required software for the business operation
• Installing and configuring of network cable, router and modem
• Installation of operating system, software & antivirus needed and creating image file for backups
• Creating backup of the router and modem’s configuration
• Setting up file and printer sharing on all computer
• Installing and configure deepfreeze to avoid user to do changes on the client computer
• Virus/spyware scanning & removal
• Resolve technical issues encounter from day to day operation using remote or direct interaction
• Weekly checking of software updates and optimizing of the computers
• Making some survey of the most used software on other similar business
• Teaching operator/s the basic usage of the server application and common troubleshooting procedures
• Receiving calls for technical assistance during emergency situation
• Assist employees on the technical issues they encounter in desktop, laptop and from the network
• Conduct scheduled checkup on employee’s workstations
• Assist the IT manager on installing network devices and cable
• Troubleshoot printers, fax machines and phones
• Research for the requirements needed in the operation of the business
• Planning network/server/client setup and list of software to be use for the operation
• Gather IT supplier contact and request quotation of the materials, device and software that will be used
• Estimate total cost of the material needed and placing orders
• Install and configure all network cables, router and firewall
• Setup the server with virtual machines separating AD/DC to File Server & all essential software
• Setup and configure client computers with software and connect it to the domain controller
• Configure the GPO and create user for each of the employees
• Install the VoIP Phones and configure the recording server
• Resolve technical issues encountered by end user, server, network, printer and other computer peripherals
• Generate IT technical reports weekly
• Creating proposal and making research for the business’s IT system
• Listing of material needed to purchase for the approved proposal
• Collecting required software for the business operation
• Installing and configuring of network cable, router and modem
• Installation of operating system, software & antivirus needed and creating image file for backups
• Creating backup of the router and modem’s configuration
• Setting up file and printer sharing on all computer
• Installing and configure deepfreeze to avoid user to do changes on the client computer
• Virus/spyware scanning & removal
• Resolve technical issues encounter from day to day operation using remote or direct interaction
• Weekly checking of software updates and optimizing of the computers
• Making some survey of the most used software on other similar business
• Teaching operator/s the basic usage of the server application and common troubleshooting procedures
• Receiving calls for technical assistance during emergency situation
As the pioneer of computer education in the Philippines, it was the first to offer courses in Computer Science and Computer Engineering, the first to offer e-Learning, the first to provide one-to-one student-to-computer ratio, the first computer university to offer Mechatronics, the first school in the Philippines to have received ISO 9001 Certification, the first Premier Education Partner of Microsoft, the first and exclusive training partner of Avaya, and the first to branch out to key cities and municipalities in the Philippines.
Dagatan opened in 1988 with 35 students. As of 2003, there were five more family farm schools in the Philippines, offering children of farmers the possibility of alternating studies and field work to help their families improve their economic situation.