K Anurag Nair

• Building developing and managing a client portfolio, maintaining strong
relationships with new and existing clients to identify new business
opportunities.
• Generating leads, conducting the outreach and engaging potential customers
from various countries through calls, emails, and in-person meetings to
present tailored solutions.
• Presenting our products or services to clients and clearly articulating their
value to close sales and secure long-term contracts.
• Collaborating with internal departments, including Marketing and Customer
Support, to ensure client satisfaction and seamless integration of client
feedback.
• Keeping accurate and detailed records of sales activities, pipelines, and
performance metrics in our CRM system, ensuring up-to-date and accessible
information.
• Staying informed on industry trends, product updates, and competitor
activities to effectively position in the market and maintains a competitive
edge.
• Handle customer queries professionally and escalate issues when necessary.
• Excellent communication, negotiation, and relationship-building skills, with
the ability to connect with clients and understand their needs.
• Replacing sales tactics based on client feedback and evolving market
demands & responsibilities.
• Implement efficient processes and standards. Creating policies that align
with overall strategy.
• Formulating business strategy with others in the executive team.
Coordinating customer service operations and find ways to ensure customer
retention
• Ensuring compliance with local and international laws.
• Manage contracts and relations with customers, vendors, partners and other
stakeholders
• Overseeing expenditures and budgeting to help the organization optimize
costs and benefits.
• Mentoring and motivating teams to achieve productivity and engagement.
• Reporting on operational performance and suggest improvements.

Business Operations Head

years of experience in Retail business development, customer service and business skills. All mentioned in my resume.

• Making new strategies and plans of institutional sales, bulk marketing and
market procurement to set up new stores in different locations. Handling
existing clients and developing new clientele in the business function thereby
exploring new markets.
• Managing corporate tie-ups and Franchisee owned stores for Nike, Driving top
line sales through ensuring Up Selling, Cross Selling, Repeat buying, Store
Hygiene, ensuring competition benchmarking, city level promotions and
planning.
• Designing and Implementation of various Marketing strategies like direct
email marketing, phone marketing, Media marketing (Insert), infomercials, to
promote and increase the awareness and sales of various products offered by
the organization.
• Guide and Monitor the team to ensure minimum Operational expenses
through Mitigation of shrink areas.
• Delivering the desired Customer Service standards at stores through
Training, Coaching, measuring the CS standards and minimizing the gaps,
driving strong CS culture through continuous reinforcement. Giving inputs on
customer service culture and Standard Operating procedures around it.
• Ensure effective process deployment in order to have operational efficiency
and to deliver desired look, feel and customer experience in the stores.
Identify gaps through regular monitoring and analysis. Subsequently take
strategic actions / approach to minimize gaps.(continuous reinforcement,
motivation)
• Provide inputs to respective Regional Ops Head on merchandise mix,
assortment, adjacencies, promotions, display. Identifying training needs on
efficient merchandising for associates. Ensure proper merchandise handling
and mitigate shrink areas.
• Motivate, develop and build teams inculcating co. values and culture.
Performance appraisal, Training, Goal setting, Succession planning. Review
and drive people processes in the stores.
• Retain the organizations visual identity and promote the Brand image or
theme according to the guidelines given.
• Re-merchandise displays, point of sale, and select areas of the store regularly
so as to maximize product sell through space planning
• Lead and monitor the execution of Store Promotional activities as per the
plan.
• Give inputs and ideas to help build robust in store and Inter store
communication channels. Educate the team and ensure the process
deployment around it.

NLP Analysis & Counselling

• Managing multiple stores in different locations, creating, scheduling &
execution of sales plan which includes promotional dates for selected
products, oversight of advertisements and of-store setup.
• Conducting audits for large complex sales transactions involving cash,
cheques, debit & Credit card activities.
• People management including scheduling, monitoring, training of different
selling skills, coordinating with support function for Manpower requirements
& issues and developing Hiring plans.
• Vendor management including developing contacts with all vendors for
various requirements at brand level, coordinating for stocks, performance
feedbacks & delivering suggestions to vendors to improve sales and brand
image.
• Implementing & developing CRM policies to ensure better customer service
targeting for customer delight.
• Developing Quarterly Business Reviews and Strategic Business Reviews.
• In-depth analysis at SKU level for inventory requirements and improving
business operations.
• P&L responsibility for Business, operations, finance, vendor/client
relationships, and Employee relations. Monitoring and giving inputs for daily
staffing and productivity.
• Managing and achieving the top line, being responsible for department target
achievement, private label contribution and promotions and activities to
boost sales.
• Managing and controlling pilferage, break-ins, ensuring implementation of
network database management for proper interfacing with warehouse
distribution.
• Managing the inventory, analyzing the top & bottom selling trends &
categories, shrinkage control, controlling shop soling and strategic
prospective of Retail in terms of return on per sq.feet.
• Involved in employee motivation and appraisals, training, recruitments and
even counseling.

• Managing Stores (Sahara Unique) across four cities
• Designing and Implementation of new sales policies, like institutional sales to
set new standards to the organizational products and services
• Stock Management, Visual Merchandising and Floor Management
• Conducting Promotional Activities for Sahara Unique, Training the staff
• Customer Relationship Management and drawing new policies for increase in
footfalls
• Stock transfer within the organization and to the stores across the country
• Promoting business with the local retailers and merchandisers
• Theft Management, Designing and implementation of promotional strategies,
which even included festival and seasonal offers