Front Desk agent
Airport Hotel
Total years of experience :5 years, 1 Months
at Roda Al murooj based in Downtown Dubai in the capacity of Food and Beverages servers in Fine dining restaurant/ Room service and Cafes
•Roda Al murooj Hotel and Resorts - 2016 till now
Food and beverages Team leader
Personalize the guest service to present high level service.
Confirm all Guest reservation.
Perform all necessary tasks to serve food and beverage according to the standard of performance of the hotel.
Planning and control of supplies and maintain concise record of all beverages stocks in order to ensure that the require is available .
Ensure that all colleagues have receive adequate training to perform their duties
Actively use up selling techniques to exceed guest expectations and increase revenue
•Al Murooj rotana Hotel and Resorts - 2014 to 2016
Room Attendant
Respond quickly to request from guest and other department
Empty trash, dirty linen, and room services items
Ensure that all appliances are present in the room and in function order
Maintaining tidiness of guest rooms at all times
Ensuring that the guest are well supplied with the hotel amenities
Taking inventory of lost and found property of the guest
Arranging and neatly setting the guest personal property in the room
Making the guests beds
Reporting for any defects in the rooms to maintenance department for rectification
Welcome guest with good smile
Have best knowledges about the food and beverages
Explain the product details to entice customer and be well active in terms of agreement.
Respond for the payment and pack the stuff
Actively use up selling techniques to exceed customer expectations and increase revenue.
•EDUCATION & QUALIFICATIONAL
courses: HABC Highfield HABC level 2 in Food safety 2015/2016 AL Murooj Rotana Front Desk Training 2013 National institution for hospitality And tourism Nigeria Certificate for Hospitality management 2010 to 2013