Business Development Director
Lock Property Consultants Pte Ltd
Total years of experience :30 years, 7 Months
Lock Property Consultants Pte Ltd
June 2009 - till Now)
* Business Development Director
- General office management including archival of records in compliance with regulatory
- Plan and engage new associates for the sale department
- Plan and project sales turnover annually
- Marketing property for rental, sales and purchases for the sales team
- Conduct training to new hirers on regulatory and standard Operating procedures in real estate
- Liaison with vendors on Office IT
- Liaise and implementation of Agent Operations and Salesperson process on the webste
• Achieved compliance to CEA guidelines
• Achieved good annual turnover of transactions
• Achieved good Business turnaround from 2009 to 2011
UOB Group ( Aug 2004 - May 2009)
* Head, IT Operations
- Oversee the day-to-day operations including up-and-coming IT projects.
- Enforce IT standards on all processors, services and tasks.
- Plan and coordinate UAT for business users and internal units.
- Plan and manage the budget for project annually.
- Perform annual Data Centre inventory against the bank's asset records.
• Spearhead on the Operations documentations i.e. Run-book, Batch Streamlining and Reengineering, DR, SLA, UAT.
• Spearhead in job-enrichment for operations to include UAT.
• Spearhead the project on the new Tier 4 Data Centre.
• Participate in the planning, design and support on the construction of the new Regional Data Centre, design on network topography.
• Design and implement the process and procedure for Disaster Recovery Centre with the necessary RTO (Response Time Objective) to support the bank both locally and oversea via network infrastructure and service delivery.
• Design and implement the Data Center expansion, FM200 and VESDA.
• Formalize the roadmap for all applications in the Controlled UAT operations with the skill-set on regional operations model including the necessary security control and training.
• Participate and support in the preparation for the Request for Information (RFI) and Request for Proposal (RFP) of the BASEL II and Merger projects.
Short Break from Corporate World (2003 - 2004)
* Exploration into business opportunities and franchises
* Joint venture with friends on retail business
* Relaxation and visualize future endeavors
* Head, IT Operations Management (from October 2002)
- Oversee the IT operations team of 35 permanent staff and outsourced contractors on 5 hospitals and 8 polyclinics.
- Manage outsourcing vendor on IT services in SAP applications, desk side and network supports via Problem and Change meetings.
- Work closely with IT administration to ensure the best systems and procedures are in place.
- Follow-up requests from the various Professors in the hospitals i.e. medical research software upgrade, LAN setup points, purchases of PCs.
- Deployment and replacement of hardware and software across NHG.
• Design and implement tender for outsourcing the Helpdesk, Desk side Support and Management, Assets Management, Onsite Server Supports and Management for the National HealthCare Group.
• Designed and implemented the outsourcing of the Network topography and architecture for the whole cluster.
• Participate and prepare the requisites for the tender on the Design, build and implementation of the LAN and WAN requisition, Data Center facilities, Storage Area Network on consolidation of storage space and servers, for NHG.
• Participate and support in preparation on Request for Information (RFI) and Request for Proposal (RFP) on Hospital Information System based on the existing SAP.
• Consolidation and centralization of IT Operations for 5 hospitals.
* Relationship Manager (from November 1999)
- Maintain good client relationship for 14 countries (Asia/Pacific, Central Eastern Middle East Asia, Latin America) on IT services and clients initiatives such as customer survey, business re-engineering, etc.
- Ensure system reliability and availability by zeroing on change and problem management.
- Provide technical information and consulting at regional level to Global Consumer Business.
- Plan, prepare, compile and construct all activities into monthly report on incidents affecting the countries supported by APPC, as well as into the Head Office Global Technology Infrastructure web for nightly operations meeting and Senior Manager meeting.
- Prepare, edit, compile and provide the necessary update in APPC website on ISO documentation, daily, weekly and monthly system availability metrics, and significant incident reporting.
- Prepare, compile and perform annual services review through site visits or teleconferencing on weekly, monthly and quarterly basis.
• Spearhead the zero-defect program for Japan, Taiwan, Hong Kong and Singapore with necessary remedial actions, which significantly maintained the error rate within 1 to 3 per month.
• Spearhead as project manager on the Hungary banking migration, which converted the dollar saving for hiring of project manager, and maximizing the available skill set, as well as strengthened the working relationship with users, system applications personnel as well as the vendors.
* Regional COB Manager (from January 1999)
- Oversee and analyze risk exposure for the countries supported by APPC.
- Plan, prepare and conduct annual BIA (Business Impact Analysis) and COB (Continuity of Business) drill.
- Prepare and submit the BC177 with proper approval and certification to the respective authority.
- Manage and liaise with facility vendor on physical and network security in both hardware and command center.
- Manage and control the infrastructure work undertaken by contractors for machines to roll in or out of the hardware centers including updating the physical drawing.
• Spearhead set-up of Regional Continuity of Business Center to provide emergency or crisis management to over-sea users.
• Spearhead setup to ensure redundancy in the network topography to ensure availability of the network in the event of disaster.
• Participate and implement the ISO1401 for environmental friendliness and achieved the certification in year 1999.
• Review and summarize the risk exposures and compliance as specified by Bank Negara Malaysia, into the Service Level Agreement before the migration of the cards and banking system to Singapore.
* Regional Data Center Manager (from September 1989)
- Oversee the operations for two hardware centers, with 80 headcounts, on the necessary processes including annual inventory, DRP and COB drills.
- Prepare and analyze the system availability reports on response time, capacity and performance threshold and potential business growth.
- Manage the operations budget and financial costing on FTEs (Full Time Employees), contractors, hardware and software depreciation, licenses and maintenance as well as justification for annual budget review.
- Initiate actions, to enhance and tighten computer security in compliance with corporate standards.
- Plan and establish a standardized training for the staff.
• Recommend cost allocations or charge back to businesses for Cards and Banking processing based on customer accounts.
• Spearhead merger with local Data Center which translated into a saving of $2MM per annual in software and hardware maintenance / licenses.
• Spearhead system upgrade from DOS/VSE to VSE/SP, which saved 20% of annual software maintenance, as well as eliminate old and obsolete version.
• Spearhead the conversion of the JCL from VSE to MVS manually, which translated into saving of US$500K if using the vendor's software.
• Plan and initiate in-house training on MVS new system for all operations staff, which translated into an expenditure of US$60K based on US$2K per person.
• Plan and implement primary/secondary Data Center to cater for the back-to-back recovery with Dark Fibre for network redundancy.
• Evaluate and implement various initiatives to ensure online availability for network layer across the region to support different time zone.
• Simplify / standardize all Cards batch flow for all countries, and improve the turnaround for recovery process and automation, as well as staff familiarization.
• Spearhead setting up of the regional Data Centre to support both cards and banking systems.
* Operations Support Manager (from September 1987)
- Support Asia Pacific regional IT operations on processes and procedures in compliance with EDP corporate audit.
- Consolidate and standardize all checklists, operations manual into a shared common manual among the Asia Pacific region.
- Provide on-site support in training, system and operations evaluation upon request from Asia Pacific Region.
• Monitor and centralize all interfaces and critical tasks on major project (BACTIS), and provide trend analysis on project status and issues.
• Participate as auditor, to review and evaluate Japan IT operations.
• Plan, schedule and coordinate the conference for New York Technology Office's IT framework in Singapore.
• Conduct briefing and presentation on IT framework to India, Brunei, New Zealand, Australia and Taiwan.
• Standardize the operations processes and procedures for the Asia-Pacific regions.
* Shift Supervisor (from September 1981)
- Manage and supervise computer operations with 12 computer operators and 4 shift supervisors.
- Plan, review, and modify the necessary processes and procedures in Data Centre.
- Plan and prepare productivity, over-time payment, incident reports for management.
- Plan and conduct annual inventory drill and consolidated hardware capacity.
- Coach the existing and new operators on various computer hardware and its peripherals.
- Initiate remedial actions to enhance the physical and computer security.
- Delegate staff to perform self-audit on Data Centre quarterly as well as conduct periodic check on workflow and process in compliance with corporate standards.
- Expedite critical issues to Data Centre manager.
• Participate in migration of the Wang and NCR into IBM firmware, which converted into the total saving on the maintenance cost for Wang and NCR firmware.
• Participate in cutover of applications software projects such as LC, BL, FX, MM, TI, FT, ATM and other banking products, to enhance the functionality and centralization of application into the same system.
• Plan and expand the Data Centre to accommodate more hardware.
• Participate in system upgrades (VSE, VSE/SP, VM)
• Participate and co-coordinate the CSG DP Paradise, to split the accounts separately into corporate and consumers.
• Design and implement the documentation on Component Failure Impact Analysis, Problem and Change management.
• Evaluate and analyze the network setup to support business daily as well as in the event of a disaster.
• Evaluate and analyze the operations workload, and implement the operation automation which translated into saving of 4 FTE.
* Assistant Data Manager (from March 1984)
- Supervision of IT Operational staff
- Design, enhance and implement Processes and procedures
- Ensure compliance to government and regulatory requirement
- Automate the IT Operations
- Ensure and upkeep the Service Level with users
- Ability to liaise and work closely with users
- Ability to provide coaching and on-the-job training to the data center operators
(Open University Business School (UK)) Took part-time study for MBA in Singapore Institute of Management. It is an Open University Business School and it is an eye opening as the main core subject is business strategy. Other subjects included International Enterprise, and creative management. It was a tough decision to do this part-time study as I worked very late till mid-night most of the time as I was in the regional office. Good experience and I enjoyed it very much.
This was a course opened to those who had obtained the degree. I was lucky as I managed to attend this course due to my diploma as well as my management position in Citibank. This course provided and enhanced my thought on management. Good and interesting course for me.
(Institute of Administrative Management) It was a part-time study offered by Institute of Administrative Management from London. Main subject is office administration including Human Resources functions. It was an interesting course as it broaden my understanding on the role of Human Resources in the corporation. Due to the experience and I was offered a Higher diploma for Administrative Management.
