kairm ghanam

DTV remote management – Samsung digital service ( Live chat & E-mail support) at Cupola

• United Arab Emirates - Dubai
• June 2014 to June 2016

Technical support – Samsung DTV at Cupola

• United Arab Emirates - Dubai
• October 2013 to June 2014

Troubleshoot Samsung Digital smart TV Issues by connecting to the device using the remote management tool.
Assign job ticket to technicians if required.

Techical support ( Etisalat UAE ) at TASC

• United Arab Emirates - Ajman
• December 2012 to October 2013

Technical Support ( Etisalat UAE ) at Raya Contact Center

• Egypt - Cairo
• May 2012 to November 2012

Computer Instructor at Middle East Institute

• United Arab Emirates - Sharjah
• February 2012 to March 2012

IT Administrator, Computer Instructor at City Center for Science and Computer

• United Arab Emirates - Abu Dhabi
• November 2008 to October 2011

IT Administrator for Head quarter and 3 more branches.

Computer trainer

Ghraphic designer at Masria Stand

• Egypt - Cairo
• January 2004 to January 2008

A Family owned company

Discontinued in 2008

Database managment specialist at Egypt armed forces

• Egypt - Cairo
• July 2006 to September 2007

IT Manager Assistant. at Compugate

• Egypt - Cairo
• January 2000 to January 2003

Assist IT manager in Some roles such as

1- Purchasing
2- customer relations
3- Maintenance