Assistant Food And Beverage Manager
Royalton Hotel
Total des années d'expérience :15 years, 4 Mois
Oversaw entire operation of food and beverage department, both in kitchens and in serving and dining areas.
Forecast, implement, monitor, control and report on the various outlet budgets and their components (food costs, beverage costs, supplies, equipment, etc…) to maximize revenue & minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Demonstrated ability to increase banquet sales and build a rapport with clientele.
Create, recommend and manage the implementation of promotions, displays, buffet presentations and other
Ideas within corporate guidelines to capture more in house guests and a larger share of the local market.
Creating inventive drink programs to increase daily/weekly revenue.
Assist Room service and Banquet Manager with
Banquet and room service sales and execution of events.
Support the GM with bi-monthly forecasts and year-end financial reports of revenues, control of payroll and preparation of the yearly budget.
Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required.
Monitors customer satisfaction and respond to customer feedback and complaints according to Al-sharq Complaint Handling procedures.
Maintains & actively use a database of customer details/ history and other strategies that assist in guest recognition.
Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
Maintained accounting books regarding employee payroll and sales summaries of the restaurant.
Plan local and regional advertising schedule, according to K.S.A trends. Maintain contact with network of press and influencers for event publicity and reviews. Also responsible for social media networks and promotions.
Estimated the daily food consumption and placed orders with suppliers accordingly - Ordered utensils and contacted merchants regarding their supplies on a regular interval.
Supervise the staff and ensuring that all tasks are completed to the high standard expected opening, closing and during service.
Assist F&B manager to preparation of budget, sales, marketing plans, training and special events.
Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
Maintains departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follows them.
Keeping good customer knowledge and enjoy building up a regular customer base and ensuring return clients