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kalsoom Khan, accountant

kalsoom Khan

accountant·silver fox supplement - Pakistan

Pakistan

Bachelor's degree, Political Science

Work experience

Total years of experience: 9 years, 10 months

accountant

November 2025 - Present

silver fox supplement - Pakistan

Peshawar, Pakistan

November 2025 - Present

Manage accounts and transaction using Microsoft Excel and MS word for record and documentation. Monitor operational activities by coordinating bookings, tracking shipments and ensuring timely deliveries. Maintain and analyze operational records orders, shipment status and customer requests. Handle communication with clients and service providers, resolve delivery issues and provide regular updates to ensure customer satisfaction. Successfully managed and tracked 500+ customer orders/shipments, maintained accurate operational data and contributed to improving response times and service efficiency through organized reporting and follow up processes.
Company industry:
Non-profit Organization

administrative & accounting assistant

October 2024 - November 2025

I know digital marketing and E-Commerce solution

Peshawar, Pakistan

October 2024 - November 2025

Provide administrative and operational support by managing office documentation, scheduling meetings, handling correspondence and maintaining accurate records. Coordinate with clients and team members to ensure smooth daily operations, support project activities and improve workflow efficiency. Contributed to the successful implementation of two NGO funded projects that provided e-commerce and digital marketing training to over 150 students, Supporting project coordination, communication, documentation and participant management. Maintained organized documentation systems, ensured timely communication and supported the achievement of project objectives.
Company industry:
Training & Education Center

Administrative Assistant

October 2024 - November 2025

Silver Fox Supplement

Peshawar, Pakistan

October 2024 - November 2025

• Manage a portfolio of customer accounts as the primary point of contact, handling all inbound and outbound
client communication professionally and ensuring consistently high levels of customer satisfaction.
• Coordinate bookings, service requests and operational tasks across departments, ensuring workflows are
executed on time and client expectations are consistently met.
• Track shipments and customer orders end-to-end through the logistics pipeline, proactively communicating
real-time delivery status updates and resolving delays in coordination with vendors and courier partners.
• Maintain accurate and up-to-date operational records including invoices, delivery logs, customer
correspondence and service reports submitted to management for review.
• Work with vendors, suppliers and internal teams to identify and resolve operational bottlenecks, minimizing
service disruptions and maintaining smooth daily operations.
• Conduct structured follow-ups with customers on pending orders, complaints and open service requests,
ensuring full and timely resolution while maintaining strong client relationships.
• Support senior management with scheduling, daily workflow tracking and operational reporting, contributing
directly to overall business efficiency.
Company industry:
Non-profit Organization
Job role:
Administration

Tour Operations Executive and Account Manager

January 2023 - August 2024

Letszu Tour and Travel

Peshawar, Pakistan •Hybrid

January 2023 - August 2024

• Planned, coordinated and successfully executed 20+ domestic tour packages to premier destinations across
Northern Pakistan including Kashmir, Swat, Chitral and Hunza, ensuring seamless travel experiences from
booking to completion.
• Managed end-to-end client relations for a diverse portfolio of customers from multiple cities across Pakistan,
handling inquiries, customizing tour packages based on client preferences and budgets and maintaining high
satisfaction rates.
• Coordinated all pre-tour logistics including transportation arrangements, hotel and accommodation bookings,
planning and on ground activity scheduling to ensure smooth tour operations.
• Served as the primary guide and point of contact during tours, leading client groups through Northern areas
while providing destination knowledge, safety briefings and real time problem resolution.
• Maintained accurate booking records, client databases, payment tracking, invoices and tour documentation
using MS Office tools.
• Handled post tour follow ups, collected client feedback and managed repeat bookings, contributing to strong
client retention.
• Coordinated with local vendors, hotels and transport providers across multiple Northern regions to negotiate
rates and ensure quality service delivery throughout all tours.
Company industry:
Tourism, Museum, & Cultural

Account Intern

May 2020 - December 2022

Glowmax International

Peshawar, Pakistan

May 2020 - December 2022

• Promoted to Account Officer based on consistent performance, taking on full independent responsibility for
vendor payment management, financial reconciliation and budget tracking.
• Managed financial accounts for 35+ vendors, processing payments accurately and on schedule while
maintaining strong professional relationships and zero payment disputes.
• Conducted monthly and quarterly account reconciliations, identifying and resolving discrepancies to ensure
books were accurate and up to date at all times.
• Prepared and maintained budget tracking reports, monitored expenditure against approved budgets and
flagged variances to senior management for timely action.
• Managed the complete vendor payment cycle independently from invoice verification and payment processing
to record updating and confirmation ensuring full accountability and transparency.
• Prepared regular financial reports and account summaries for management review, contributing to informed
financial decision making across the organization.
Company industry:
Accounting
Job role:
Accounting and Auditing

Receptionist and Front Desk Officer

June 2018 - April 2020

Front Continental Hotel

Peshawar, Pakistan

June 2018 - April 2020

• Managed front desk operations for a busy hotel property, welcoming and attending to 25+ guests daily while
maintaining a professional, organized and guest friendly reception environment at all times.
• Handled complete check-in and check-out procedures for all guests, verifying bookings, issuing room keys,
processing payments and ensuring accurate billing.
• Managed phone and walk-in reservations, recording booking details, confirming availability, communicating
room rates and coordinating with housekeeping and management to ensure room readiness.
• Processed guest billing and invoicing accurately, handled cash and online transactions and maintained daily
financial logs submitted to the accounts department.
• Served as the first point of contact for all guest inquiries, requests and complaints, resolving issues promptly
and professionally to ensure high guest satisfaction throughout their stay.
• Coordinated with housekeeping, maintenance and food and beverage teams to ensure smooth guest services
and timely resolution of all in-house requests.
• Maintained accurate guest records, reservation logs and front desk documentation in compliance with hotel
operational standards and management requirements.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Receptionist (Client Support and Coordination)

April 2015 - February 2017

Emarate General Hospital

Peshawar, Pakistan

April 2015 - February 2017

• Served as the first and primary point of contact for all patients, visitors and clients, managing reception
operations, answering calls and professionally directing inquiries to the appropriate departments.
• Scheduled patient and client appointments, coordinated physician and department availability and maintained
an organized appointment register to minimize wait times and eliminate scheduling conflicts.
• Maintained accurate patient records, medical files and administrative documentation in strict compliance with
hospital data management standards and patient confidentiality protocols.
• Coordinated between medical departments, nursing staff, lab units and hospital administration to ensure
smooth patient flow and timely service delivery across all hospital functions.
• Handled patient and visitor complaints with professionalism, handling sensitive situations, escalating
unresolved matters to department heads and following through to ensure full resolution.
• Managed front-desk supplies inventory, visitor registration logbooks, daily cash collections and administrative
tasks to ensure the reception area operated efficiently at all times.
Company industry:
Administration Support Services

Education

Shaheed Benazir Bhutto Women University

April 2024

April 2024

Bachelor's degree, Political Science

Pakistan

GPA (point): 3.60 out of 4

GPA (point): 3.60 out of 4

During my BS in Political Science, I developed a strong academic foundation in governance, public policy, international relations and community development. My research focused on key social and political issues, including Political Participation of Pakistani Youth, Governance Challenges in Developing Countries, Comparative Analysis of Developed and Underdeveloped Countries, Women Leadership in Community Development, Social Media and Political Awareness Among Youth and Challenges of Disaster Management in Pakistan. These projects enhanced my research, analytical and policy evaluation skills while deepening my understanding of contemporary governance and development challenges. Alongside my academic work, I actively participated in volunteer and community service initiatives. I completed a six week internship with Alkhidmat Foundation and contributed to humanitarian activities, including the Palestine Packing Aid Drive. I also volunteered in a medical camp organized by HQ Mohmand Rifles and Patriotic Youth of Pakistan, participated in community service activities with the Human Development Foundation and completed training with the Pakistan Red Crescent Society on dengue prevention. Furthermore, I attended workshops and seminars on climate governance, community emergency response and social issues, which strengthened my leadership, teamwork and community engagement skills. My achievements include earning certificates of appreciation and participation for volunteer work, completing a Diploma in Information Technology (DIT), obtaining an MS Office certification and contributing to academic publications and research projects. These experiences helped me develop strong communication, organizational, digital and problem solving skills while reinforcing my commitment to community development, youth empowerment and social impact initiatives.
View attachment

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
INVOICE MATCHING
Intermediate
INVOICE MATCHING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
Hospitality Management
Expert
Hospitality Management
Expert
Preparation
Expert
Preparation
Expert
Minutes
Expert
Minutes
Expert
Logistics Management
Expert
Logistics Management
Expert
Warehouse Management
Intermediate
Warehouse Management
Intermediate
Logistics
Expert
Logistics
Expert
Operation
Expert
Operation
Expert
Health
Expert
Health
Expert
Customer Care
Expert
Customer Care
Expert
Merchandising
Expert
Merchandising
Expert
Hotel Management
Expert
Hotel Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Administrative
Expert
Administrative
Expert
Banking
Expert
Banking
Expert
Hotels
Expert
Hotels
Expert
Communications
Expert
Communications
Expert
MS Office tools
Expert
MS Office tools
Expert
Administration
Expert
Administration
Expert
Team Coordination
Expert
Team Coordination
Expert
Project Documentation
Expert
Project Documentation
Expert
Accounting
Expert
Accounting
Expert
Delivery Systems
Expert
Delivery Systems
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Front Office
Expert
Front Office
Expert
Management
Expert
Management
Expert
Secretarial
Expert
Secretarial
Expert
Finance
Intermediate
Finance
Intermediate
Data Entry
Expert
Data Entry
Expert
Hospitality
Expert
Hospitality
Expert
Leadership
Expert
Leadership
Expert
Invoicing
Expert
Invoicing
Expert
Financial Data
Expert
Financial Data
Expert
Financial Statement Analysis
Expert
Financial Statement Analysis
Expert

Social profiles

Languages

English

Expert

Urdu

Expert

Pushto

Native Speaker

Hindi

Intermediate

Punjabi

Intermediate

Memberships

AlKhidmat Foundation

volunteer

February 2023

Training and Certifications

Certifications
MS Office Suite Certification
volunteer participation
AlKhidmat Foundation
May 2024
Show credentials
internship
AlKhidmat Foundation
Jul 2023
Show credentials
Participation certificate
Peshawar university
Feb 2024
Show credentials
Participation certificate
Human Development Foundation
May 2023
Show credentials
DIT Diploma
Institute of professional studies, Islamabad
Nov 2024
Show credentials
MS Office
Bo Ali Seena
Jul 2017
Show credentials
Training
Dengue Prevention
Sep 2023
Show credentials

Hobbies and interests

Communication and Public Engagement

I enjoy interacting with people from different backgrounds and profession. It develop strong interpersonal, customer service and organizational skills throughout my career. My experience as a receptionist, administrative assistant, customer service representative and account manager has allowed me to successfully manage client interactions, administrative operations and team coordination.

Digital Skills and Continuous Learning

I have a strong interest in learning new digital tools and improving my technical skills especially in MS Office, basic data handling, and administration. This habit of continuous learning helps me stay updated and perform efficiently in professional environments. It has also supported my ability to handle administrative tasks, reporting and client communication.

Community Volunteering and Social services

l enjoy participating in projects that create positive change in society. As a volunteer I contributed in projects that helped over 150 students gain digital marketing and e-commerce skills. My efforts were recognized with an Appreciation Certificate for volunteering at a medical camp and Ranra Foundation for supporting education for street children.