Host/Hostess
Dubai Marine Beach Resort & Spa
Total years of experience :9 years, 10 Months
• Greets and leads guests to their tables
• Receives calls for reservations and dining inquiries
• Confirms and schedules reservations
• Monitors flow and queue for walk-in customers
• Addresses questions and inquiries about the service and menu offerings
• Manages sales records per shift
• Promotes sales and current marketing programs of the restaurant
• Evaluates performance of co-hostess and dining staff
• Schedules interviews for restaurant applicants
• Orients new staff
• Coordinates with the dining staff to update the areas open for seating
• Conducts local marketing and promotional activities to nearby companies and residences
• Fosters good relationships with the patrons of the restaurant
• Prepares required reports and paperwork.
• Represent the venue first and last point of guest contact entrusted with their welcome and fond farewell.
• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility customer feedback/ complaint procedures
• Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations regulations.
• Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Suggest to manager or departmental trainer any training needed to enhance performance.
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility customer feedback/ complaint procedures.
• Provide knowledgeable, friendly, professional and efficient support to all colleagues ensuring maximum guest satisfaction in a manner consistent with the Hotel standards
• Handling all correspondences such as incoming and outgoing mails, business and formal letters, department calendars, fixing business meetings with clients and agents, internal board meetings.
• Making location training schedules for sales staff.
• Ordering and Monitoring office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
• Responsible for recording and monitoring the daily sales reports, to achieve the targets as set by the management, in order to generate more sales.
• Assist with organizing events as required.
• Scheduling meetings, appointments and arranging business trips in terms of ticket and hotel bookings for the GM.
• Maintain Integrity and confidentiality in regards to my job at all levels
DIPLOMA IN TOURISM AND HOSPITALITY