kamal Hossain PMP PBICSc

Manage soft services operations, Bidding, Budgeting, & Mobilization across the KSA.

• Established soft services operations from scratch, being part of the companys initial startup team.
• Lead soft services operations in KSA, covering housekeeping, landscaping, pest control, and hospitality.
• Support business development through proposal preparation, bidding, and market analysis.
• Mobilized projects by managing recruitment, setup, equipment delivery, and service launch as per scope.
• Oversee daily operations and conduct audits to ensure service quality, compliance, and risk control.
• Develop SOPs, PPM plans, rosters, and training to ensure consistency and SLA performance.
• Implemented CAFM systems to monitor tasks, track inventory, and improve KPI/SLA compliance.
• Optimized vendor procurement and service delivery to reduce costs without compromising quality.
• Enforced SSDD protocols and maintained EPA-compliant records, reducing waste disposal expenses.
• Ensured HACCP compliance in hospitality and applied IPM standards for pest control.
• Improved site aesthetics and client satisfaction through sustainable landscaping and efficient irrigation.

Managed soft services operation, Transportation, Budgeting, & Mobilization.

❖ Oversee daily soft services operations, including housekeeping, landscaping, hospitality,
waste management, pest control, and security services.
❖ Conduct site inspections and audits to ensure cleanliness, proper garden and plant
maintenance, pest-free environment, and other soft services consistently meet standards.
❖ Directly lead, monitor, and guide soft services teams to improve performance and achieve
goals.
❖ Conduct training for soft services (Cleaning, waste management, hospitality, pest control,
and landscaping) to improve service quality and enhance team performance.
❖ Implemented service standards including BICSc, HACCP, IPM, and SSDD to ensure high
quality services and safe working environment.
❖ Conducted safety audits, risk assessments, ensuring compliance with safety regulations
(COSHH, GB-CLP, WAHR 2005, health and safety standards).
❖ Maintain documentation and reporting, including staff attendance, performance data,
financial records, and invoice supporting documents, and updates to senior management.
❖ Handle customer complaints, resolve issues professionally, and maintain strong client
relationships to ensure high satisfaction.
❖ Perform site assessments to prepare accurate cost estimates for the soft services tender
proposal.
❖ Coordinate and manage new project mobilization, ensuring timely manpower deployment
and effective resource allocation as per the contract.
❖ Manage and monitor service performance as per KPIs, SLAs, and ensure contract compliance
and drive continuous improvement.
❖ Utilize CAFM systems to schedule and monitor tasks, allocate resources, ensure compliance
with KPIs, and generate a live report.
❖ Strategically manage departmental budgets, controlling costs without compromising service
quality, and achieving significant annual savings.
❖ Develop and implement SOPs, duty rosters, PPM schedules, and prepare service reports to
ensure smooth and efficient service delivery.
❖ Manage inventory and equipment, ensuring continuous work without problems.
❖ Arrange meetings with supervisors, key project persons, senior management, and clients to
solve issues and improve operations.
❖ Prepare detailed operational, safety, and performance reports to highlight progress,
incidents, and continuous improvement plans.
❖ Manage vendor relationships and monitor their performance to ensure they meet
contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Supervised soft services: cleaning, hospitality, high-access cleaning, and inventory across multiple sites.
• Mobilized new contracts with cost estimates, staffing, and site readiness coordination.
• Developed rosters, cleaning schedules, and training aligned with KPIs and SLAs.
• Conducted inspections and audits to ensure quality, safety, and compliance.
• Ensured full HSEQ documentation (MSDS, COSHH, JSA, Risk Assessments) for all soft services activities.
• Monitored expenses and implemented cost-saving plans without affecting service quality.
• Managed procurement and vendor relations to ensure timely supply and inventory efficiency.

• Supervised housekeeping and waste management in airside and zones of Hamad International Airport.
• Conducted audits, ensuring full alignment with airport safety and cleanliness standards.
• Maintained high cleanliness standards during VVIP visits and peak hours to ensure uninterrupted service.
• Trained and motivated staff to improve performance and ensure adherence to protocols.