MAIL ADMINISTRATOR
Diyar united company
مجموع سنوات الخبرة :20 years, 0 أشهر
Installing, maintaining, supporting, configuring, and troubleshooting in office 365 and Exchange 2016 servers Managing and maintaining approximately more than 8000 mailboxes in office 365 and 13000 users in exchange on-premise Supporting office 365 & On Premise email delivery issues Improved office operations by automating client correspondence, record tracking and data communications. Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical system issues within set SLA involving Root Cause Analysis Providing IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives of providing integrated organization wide business solutions within the IT infrastructure Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. Contributing to technology-based solutions for enhancing functional efficiency; reviewing existing systems & business requirements and facilitating the implementation of new systems/processes in line with business goal and objectives Managing and administration of Office 365 Application Monitoring the daily full and incremental Backups/Restores Insured backup integrity through performing periodic restores Monitoring and responding to all SCOM alerts and errors Participating in scheduled and unscheduled systems maintenance for Exchange and Lync servers in onpremise and office 365 Recommending preemptive action against e-mail spammers and security threats, Implementing spam protection based on the work requirements Managing the Active Directory domain Currently working with Exchange 2016 to 2019 Migration project.
Migration from exchange server 2003 to Exchange server 2010 Managing and Maintaining the Exchange server 2003, 2007 and 2010 Managing the Blackberry server 5.0.2 Managing the Active Directory domain Developing audit procedures and working programs that addressed engagement/ project risks and ensured that procedures were appropriately executed IT Security including defining and implementing framework, physical and logical access management, network and server security; safeguarding the information resources of the enterprise and maintaining integrity, confidentiality & availability of data/ application Ensuring the information security policies & information security guidelines; ensuring adherence to compliance related to IT Security policies Maintaining the Symantec Enterprise Vault 9.0 server Migrated from Enterprise Vault 8.0 to 9.0 and currently working on Enterprise Vault 9.0 Currently working with Exchange 2010 Migration project Finalizing technical requirements related to projects and playing a key role in strategic planning to ensure achievement of agreed to functional & business objectives Providing IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives of providing integrated organization wide business solutions within the IT infrastructure Defining and implementing service delivery processes and trained team as per the delivery standards Migrated the users from Blackberry 4.1.6 to 5.0.2 by using Blackberry Transporter Tool.
Managing and Maintaining the Exchange server 2003 Team member responsible for Exchange server and Enterprise Vault 2007 administration Backup and restoration in case of data loss and any failure
Part of Sify's international service delivery team for remote managed services Ensuring backups are available for all the servers Follow defined processes for fault detection and resolution Handling Sonicwall and Trend IMSA scan Products Involved in implementing Active Directory Service in the Windows domain
Installed and configured HP, Compaq, Dell Servers and Workstation Applying the Windows updates in desktop pcs Patch update and Trend micro office Product Good experience in LAN and WAN technologies Good communication and interpersonal skills within the team.
Configuring Internet proxy Clients Installation and Administration of Web Servers Good communication and interpersonal skills within the team Handling the Labs for students and worked as trainer