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تم إلغاء حظر المستخدم بنجاح
KamalJit Kaur, Customer Success Manager

KamalJit Kaur

Customer Success Manager·Tabby Technology

الإمارات العربية المتحدة

بكالوريوس, International Business

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 3 أشهر

Customer Success Manager

سبتمبر 2022 - حتى الآن

Tabby Technology

دبي، الإمارات العربية المتحدة

سبتمبر 2022 - حتى الآن

• Identified and addressed onboarding process gaps for vendors, leading to a significant reduction in average onboarding time.
• Collaborated with product and training teams to develop and deliver comprehensive training materials, ensuring all vendor staff are equipped to handle customer inquiries.
• Served as the primary point of contact for assigned vendors, proactively addressing their suggestions, inquiries, and issues.
• Collaborated with internal teams (support, product, marketing) to resolve complex issues and ensure timely escalation when needed.
• Facilitated product rollouts for 3 major product updates (One time limit, Pay anywhere, Tabby Ads), successfully transitioning assigned portfolio of vendors to the new versions within the targeted time frame.
• Owned the customer experience for the assigned portfolio across the MENA region, ensuring alignment with company vision and exceeding established targets.
• Analyzed vendor feedback to identify knowledge gaps and developed 3 training modules for call-center teams, ensuring everyone stayed aligned with vendor needs and goals.
• Generated weekly and monthly reports on key customer success metrics, tracking progress towards goals and identifying areas for improvement.
• Provided ongoing coaching and mentorship to junior customer success team members.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
المبيعات

Customer Success Team Leader

أغسطس 2021 - سبتمبر 2022

Talabat

دبي، الإمارات العربية المتحدة

أغسطس 2021 - سبتمبر 2022

• Managed and provided strategic direction to a vendor portfolio
• Collaborated with multiple departments to resolve potential issues.
• Improved key performance indicators (KPIs) for newly onboarded vendors, reducing fail rates and increasing menu quality index, akin to achieving revenue targets.
• Implemented customized account management approaches based on market dynamics, contributing to partner engagement and revenue growth.
• Developed marketing strategies for assigned portfolio and presented the strategies to CXO-level executives for approval and implementation.
• Mentored and educated teams on managing vendor expectations and providing excellent service, in line with the role's requirement to work with stakeholders and partners.
As a result of these efforts, I achieved a 90% reduction in inactive accounts, and a 300% increase in non-commissionable revenue from newly onboarded vendors.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المبيعات

Customer Success Associate

ديسمبر 2019 - مايو 2021

Kitopi Catering

دبي، الإمارات العربية المتحدة

ديسمبر 2019 - مايو 2021

• Analyzed operational metrics to optimize efficiency in the assigned customer portfolio to seek continuous improvement
• Cultivated strong, enduring relationships with key e-commerce accounts (Noon, Talabat, Careem), serving as their primary point of contact for inquiries, issues, and requests
• Mentored and led a team of junior associates, aligning with the need to work alongside the strategic projects & content team to ensure smooth and efficient onboarding of customers.
• Developed ROI-centric marketing strategies for assigned portfolio and presented the strategies to CXO-level executives for approval and implementation, contributing to revenue and transactional growth, akin to delivering on commercial targets.
• Assisted brands with platform listing innovation and engineering, based on the different approaches used by each online ordering platform.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
المبيعات

Account Management Team Lead

يونيو 2018 - نوفمبر 2019

Zomato Middle East

دبي، الإمارات العربية المتحدة

يونيو 2018 - نوفمبر 2019

• Led a team of account managers, prioritizing strategic initiatives, akin to defining enhancement roadmaps.
• Took full accountability for portfolio performance, reflecting my commitment to delivering exceptional member experiences.
• Contributed to and led strategic plans, aligning with the role's requirement to work with internal and external stakeholders.
• Developed client-specific plans to drive revenue growth, similar to launching relevant, innovative, and value-driven partnerships.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المبيعات

Senior Account Executive

مايو 2015 - مايو 2018

Jumbo Electronics

دبي، الإمارات العربية المتحدة

مايو 2015 - مايو 2018

• Managed client requirements and ensured satisfaction across GCC countries (UAE, Qatar, Oman, Bahrain).
• Monitored the assigned portfolios progress, identified opportunities for improvement, and proactively addressed issues.
• Oversaw payroll, vendor operations, and maintain service standards through collaboration with various departments.
• Achieved substantial account growth and expanded into three GCC countries while handling commercial aspects.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Account Executive

يناير 2014 - مايو 2015

TASC Outsourcing

دبي، الإمارات العربية المتحدة

يناير 2014 - مايو 2015

• Worked with the Account Manager to strengthen relationships with new and existing accounts to drive revenue growth.
• Liaised with clients and internal teams to resolve issues quickly and effectively.
• Documented sales, customer interactions and concerns and generated update reports for senior management.
• Managed marketing activities of the assigned portfolio like roadshows, product launch, sales events, etc.

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
المبيعات

التعليم

International University In Moscow

سبتمبر 2014

سبتمبر 2014

بكالوريوس، International Business

روسيا

المعدل التراكمي (نقاط): 3.45 من 4

المعدل التراكمي (نقاط): 3.45 من 4

Skills

Customer Relationship Management
Expert
Customer Relationship Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Planning
Expert
Planning
Expert
Data Analysis
Expert
Data Analysis
Expert
Problem Solving
Expert
Problem Solving
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
CUSTOMER SUCCESS
Expert
CUSTOMER SUCCESS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING STRATEGIES
Expert
MARKETING STRATEGIES
Expert
ACCOUNT GROWTH
Expert
ACCOUNT GROWTH
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
COLLABORATION
Expert
COLLABORATION
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
REPORTING
Expert
REPORTING
Expert
STRATEGIC PLANNING
Expert
STRATEGIC PLANNING
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
PROJECT EXECUTION
Expert
PROJECT EXECUTION
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Account Management
Expert
Account Management
Expert
Event Management
Expert
Event Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Client Service
Expert
Client Service
Expert

اللغات

البنجابية
متمرّس
الهندية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

التدريب
Project Management Professional (PMP)
Project Management Institute (PMI)
Aug 2022