Global Due Diligence Manager
MoneyGram
Total years of experience :13 years, 11 Months
- Primary Compliance SME regarding regulatory expectations ensuring that Agent Due Diligence is performed with established criteria and guidelines and with industry best practices
- Responsible for reporting and metrics, program development and implementation, regulatory outreach, business support and project oversight
- Managing the teams & process including Agent Due Diligence, QA, escalations, training both internal & external employees as well as implementation of internal controls and relevant reporting
- Partnering with Program Office and business units to ensure that policies and controls are practical, efficient and workable to capture regional expectations
- Leading and developing the team of SME’s, providing feedback and coaching on job performance
- Representing MoneyGram’s Compliance Program to external audiences, including agents and banking partners
- Drafting, implementation & communication of the policies and procedures designed to mitigate exposure
- Conducting analysis on internal end external information to gain additional intelligence regarding emerging risk and compliance activities enhancement
- Coordination of department workflow to ensure efficient and effective distribution of resources and workload
- Comprehensive planning & implementation of the business migration plans and regular review of progress of the assigned migration projects via Global Resourcing Migration Governance before handing-over to Operations team
- Effective communication and liaising between migrating entities & Central MCM and also with other department/functions as Operations, HR, Training, IT
- Proactively ensure availability of migration documentation to GSC functions, in line with agreed methodology
- Escalate & facilitate resolution of issues on migrations through GRMG Governance or separately
- Create / Review Training plan and learning curves for a new migration in conjunction with Operations & BP and monitor the achievement of the same
- Drive Business Continuity Strategies per group guidelines in conjunction with the Contingency Risk teams to ensure robust contingency planning and strategies are in place
- Design and prepare analyses of operating data related to capacity and formally present findings to management
- Create processes on SD Static and update numbers of FTE numbers (growth/reduction) to ensure accurate monthly billing for BP
- Represent MCM in key strategic projects for Regions / Business Services / Sites and ensure that assigned deliverables are completed with excellent quality
- Implement standard capacity optimization techniques in order to create capacity within existing real estate footprint and increase overall utilization of assets and thereby reduce operating costs
- Identify any potential risks / bottlenecks/ constraints and provide solution in coordination with Operations and support functions and guidance from Site Lead / MCM Management
- Ensuring the Compliance programmes and procedures are executed with highest quality and completed in a timely manner
- Conducting and coordinating monitoring reviews for the Corporate Accounts in terms of ownership structure, UBO’s, negative news, sanctioned countries connections, reputational risk
- Work allocation, performance management, coaching and motivation, supporting hiring and new-joiners onboarding processes
- Conducting 121 meetings, mid and end year performance review, proactively managing results with HR tools as Personal Improvement Program
- Analyzing team’s learning needs in terms of process, banking products, entity types and proactively cooperating with Learning and Development in providing relevant trainings
- Providing regular reporting and represent the offshore operations on relevant oversight committees
- Identifying optimization/waste elimination opportunities, creating relevant solutions and MI for Senior Management
- Line management for analysts, including performance management, coaching and supporting hiring and training.
- Drive high quality standards for processes and controls within the hub. Demonstrate these to business partners.
- Ensuring that all critical functions are documented in the hub procedures, and that all controls are appropriately defined and implemented
- Responsible for comprehension, interpretation, and implementation of policies, and procedures, taking into account the regulatory or business environment.
- Maintaining operational discipline according to SLAs and Unit internal rules
- Using global standard policies, procedures and tools Operating within agreed business SLAs and confidentiality standards Building and applying knowledge of money laundering processes
- After achieving successful results as AML Operations Manager for Egypt GCG (Wave 1 of migrations to Warsaw Hub) moved to lead Pakistan GCG (Wave 2 of migrations)
- Manager Effectiveness Index as per Voice of Employee survey 2011 reached the level of 92%, exceeding the internal and global results
- Productivity increase of 40% with significant cost optimization and quality improvement, escalation rate decreased from 79% (Dec 2010) to 24% (Mar 2011)
- Regional Subject Matter Expert for implementation of Global Standard Operations Model
- Assignment of case to individual analyst (case creation)
- Second-level investigation of transactions and customer information
and documentation of findings
- Review all recommendations raised by Operation Analysts. Agree with
recommendations or request further investigation
- Immediate escalation of suspicious alerts to direct Manager
- Review AIRs prepared by Analyst for referral submission
- Responsible for supporting the successful accomplishment of internal
Risk and Control Self-Assessment (RCSA) program
- Responsible for following integrated processes and procedures aimed at
meeting internal and external regulatory and/or policy requirements
- First-level investigation of transactions and customer information and
documentation of findings
- Completion of alert checklists and assessment summaries and propose
recommendations for closure/escalation to Senior Analyst
- Immediate escalation of suspicious alerts to Senior Analyst
- Raise and draft Additional Information Requests for Senior Analyst
review and submission
- Responsible for supporting the successful accomplishment of internal
Risk and Control Self-Assessment (RCSA) program
- Responsible for following integrated processes and procedures aimed at
meeting internal and external regulatory and/or policy requirements