Operations coordinator
SGS
Total years of experience :6 years, 7 Months
Handled clients like American Express, CBD, Oppo, Barclays, GDRFA, etc. with a headcount of more than 500 employees.
•Lead and manage a range of Projects
•Ensure HR service delivery is aligned to the business needs.
•Implementation of company norms and disciplinary procedures, employee counselling and compliance issues.
•To process with annual leave and travel management for employees.
•Process review, process mapping and re-engineering to support the HR agenda.
•Thorough employee support on government related issues, internal transaction, insurance queries etc. via regular HR updates on the company intranet and HR help desk.
•Maintain a highly effective HR documentation and filing system including quick and thorough indexing, filing and storage, resulting in easy access to critical information and streamlined department functioning.
•Maintained and coordinated employee recognition programs, performed periodic reviews of policies and maintained the employee handbook.
Pre-joining formalities & Operational Work
•Welcoming the shortlisted candidates and guiding them in completing their formalities.
•Familiarizing the new candidates with the process and updating their details on the HRMS system.
•Ensuring all the visa process, work permits, medicals and stamping is done within TAT
•Supporting the employees in any kind of documentation that is required. E.g. salary certificates, transfer letters, NOC letters.
•Providing all the superior and comprehensive administrative support to the clients.
•Giving them a complete report about the hired candidate’s status and taking care of any escalations of the employees.
Exit Formalities:
•Taking action against any resignation or termination, once the same is confirmed from the client.
•Ensuring all the company assets are retuned by the employee before leaving.
•Ensuring all the cancellation work \[from the employee signing the document until proceeding with the cancellation is done within TAT.
•Ensuring that the end of service benefit is released on time
Managing day-to-day meetings, agenda and documentation
•Ensuring documentation is in accordance with company policies and procedures
•Assisting in day-to-day operations of the department to ensure efficient and effective support
•Processing visas on EDNRD Application.
•Invoicing on Travel based Excel software
•Handling all incoming calls and queries
•Arranging client lunches
•Taking care of travel arrangement of the employees
•Setting up and maintaining a professional Filing System in chronological order with all documents easily located & retrievable - manually and electronically
•Manage holidays, medical leaves, and attendance of every employee
•Maintain office supply inventories
•Keeping a record of all outgoing courier and Invoices
•Following up with the PRO for all legal issues
Processing orders for four vendors in the Middle East.
•Providing price quotes to vendors.
•Replying instantly to queries through email. And effectively Carryout any other duties delegated time to time by supply chain management
•Track/monitor/ support opportunities to closure.
•Keeping records of quotes and orders processed.
•Kept accurate records of communications with customers
•Coordinated with accounts for timely payments. Sending put a monthly logistics report to the respective product mangers
•Good Knowledge in Navision (similar to SAP)
•Directly coordinating with arranging of shipments.
, Dubai –