Kangelani Kenneth Mnene

Provide inputs for the development of the showroom policies.
Develop the processes and procedures to effectively deliver on the showroom policies and ensure they are reviewed and updated to reflect the ongoing protocols and practices.
Plan manpower requirements to ensure that there are adequate resources to fulfil the objectives for the year.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Assign showroom employees to specific duties based upon daily / weekly / monthly roster.
Examine merchandise to ensure that it is correctly priced and displayed in accordance with the overall brand guidelines.
Lead the showroom sales process by greeting and assisting customers and responding to customer inquiries and complaints.
Monitor daily sales activities to ensure that customers receive satisfactory service and quality goods.
Plan and prepare work schedules and keep records of employees' work schedules and timecards.
Liaise with the Area Manager and the Marketing Business Partner to develop operational strategies to drive customer footfall and increase sales.
Provide training to showroom employees on how to handle difficult and complicated sales transactions.
Whenever needed, perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Responsible for including the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of store operations. I was also responsible for establishing and maintaining excellent levels of customer service within the store.

Build, communicate and manage my department’s 2 year project & yearly priorities. Build and drive an ambitious team to implement this project. Develop the talent and autonomy of my team members. Build personalized and lasting relations with my customers and local contacts. Build communicate & manage my department offer via a SIBC layout and a commercial layout. Guarantee the availability of stock so my customer is satisfied. Manage my profit and loss account to ensure a durable business. Ensure the safety of the people and goods under my responsibility. I am the first actor in my learning & development. Work with the marketing team to promote our passion brands through events and partnerships with clubs, school, etc.

Assist Store Manager by managing one or more of the store functions (sales, merchandising, operations, accounting, etc.) or by managing a particular floor/business in a large volume store. Perform all store management functions in absent of Store Manager. Manage Dept. Supervisors, Associates. Prepare statistical and narrative reports of the store activities. Communicate with GMM/Visual team and/or oversee physical site maintenance. Assist Store Manager to delivering premium consumer service and employee experience and implement/executing global and regional programs to drive business results. Responsible for Right Product, right place and right time to meet the demands of the consumer. Aged Inventory Management, negatives adjustment, margin analysis, managing stock turn, product knowledge training, community engagement projects, coaching - one on ones, reporting, banking, end of day responsibilities, floor walks and checks.

Name of company: Ackermans, Vosloorus
Key Responsibilities:
Staff management, Expense control. Maintain store image, visual merchandising. Shrinkage control, Meet sales targets. Policy and procedures followed all times and company standards. Standard operation procedures, Stock takes, receiving of stock. Day to day administration duties & store operations. P&L analysis.

Name of company: Ackermans Southdale
Key Responsibilities:
Staff management, expense control. Store image, visual merchandising. Shrinkage control, meet sales targets. Policy and procedures followed all times and company standards. Day to day administration duties & store operations. P&L analysis.

Staff management, expense control. Store image, visual merchandising. Shrinkage control, meet sales targets. Policy and procedures followed all times and company standards. Day to day administration duties & store operations. P&L analysis.

Builders Express, Lambton
Departments: Outdoor, Pool, Pets, Garden, Nursery, Power Tools & DIY
Key Responsibilities:
Setting and achieving sales targets as per budget. Maintain stock levels/monitoring of stock performance and sales. Minimize and manage stock shrinkage/breakages. Action displays and promotional items. Communicating with suppliers, customers & staff. High standard of customer service and after sales service. Ensure all procedures, policies, rules and regulations are adhered to. Maintaining housekeeping standard and SAP. Maintain stock holding on Known Valued Items (KVI’s) and secondary lines on an ongoing basis.

Builders Warehouse, Glen Eagles
Departments: Outdoor & Pool
Key Responsibilities:
Excellent customer service and after sales service. Drive promotion and sale of stock. Monitor stock levels, order stock and ensure correct stock is received and labeled. Reduce shrinkage by minimizing breakages. Liaison with supplies, merchandisers and buyers.