Corporate General Manager
Intellistay Hotels Pvt. Ltd
Total years of experience :27 years, 7 Months
Spearheading Food & Beverage operations across the chain for Restaurants & Banquets with 600+ direct/indirect team members ensuring
brand standards with safety & high-quality products within the set norms of budgeted revenue, cost, and profit goals.
• Preparing a comprehensive Annual Strategic Plan and administering in accordance with F&B objectives.
• Developed Brand SOPs and Menu Standardization.
• Building strategy and action plans along to improve and sustain sales with a focus to increase revenue and reduce cost.
• Reviewing, approving and monitoring P&L, business planning, budgeting, forecasting and making necessary recommendations.
• Steering the promotional, campaign & PR activities and tracking the marketing effectiveness aligning to the business strategy.
• Responsible for end to end HR & Admin operations - Annual Operating Plan for Talent Acquisition, Training & Development.
• Building a strong workforce and a high performing F&B Management team with an effective forecasting staff requirements Plan.
• Overseeing Inventory management for the uninterrupted dining experience & customer service to improve mystery audit scores.
• Ensured an effective Disaster Management Policy in place.
• Managing Vendors which includes outsourced agencies and ensure timely renewal of AMCs and periodic preventive
maintenance.
• Effectively liaise with contractors for process adherence and maintain service records and to take periodic preventive measures.
• Oversee and liaise with the Legal & finance team for Licenses/Contracts/Agreements and AMCs renewal, etc
Heading the end-to-end F&B Operations for the prestigious, The Club Mumbai - Restaurants/Bar/Banquets/Off-site
Catering/Home Delivery.
• Responsible for developing long & short term strategic goals along with procedures and policies for ODC and Restaurants.
• Facilitated the competitive study periodically by gathering data for outdoor catering, Banquet and restaurants.
• Managed the P&L by timely reviewing, analysing & monitoring budgets in relation to competition and maintaining costs.
• Collaborated for developing exquisite Menu & Beverages for restaurants, banquets & offsite catering.
• Liaised with Sales teams for assessing client needs and requirements and closure of the same effectively.
• Turned around and increased the revenue of Restaurants (48%), Bar (48%), Banquet (24%), Home delivery (270%) and
Patisserie (70%) by reading the demand and price point on the target market.
• Instrumental in reviving the defunct outdoor catering business with a whopping 450% growth by re-branding “'Kuisine Kraft'
by the Club along with targeting the Big Corporate Houses and Celebrities.
• Developed and maintained all department control procedures, including purchases and store requisition
Accomplished a positive P&L by developing Marketing strategies and increasing sales with utmost guest satisfaction.
• Instrumental in ensuring successful operations of multiple units and optimising profits.
• Demonstrated the ability to drive and enhance sales and profitability through effective business development strategies.
• Conducted store visits to ensure Quality, Service, and Cleanliness standards, including monitoring food quality.
• Single-handedly launched Pub in the prestigious Delhi Golf Club with a high level of service & customer experience
Trafalgar Chowk - Bar & Restaurant, Goa Restaurant
Sabson Food Processors, Noida Marketing Manager
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