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Kapil Rohit,

Kapil Rohit

India

Bachelor's degree, Agricultural And Human Sciences

Work experience

Total years of experience: 15 years, 0 months

May 2013 - June 2017

Flipkart India Pvt Ltd

India

May 2013 - June 2017

•Address all employee performance, problems promptly and directly in accordance with company personnel policies and procedures.
•Address all employee performance, problems promptly and directly in accordance with company personnel policies and procedures.
•Utilize superior communication skills to motivate staffs and develop effective working relationships and peers, executives and clients and interviewing of New CA / MH.
•Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.
•Managing the Floor/CA/MH/Vehicles, assigning duties and responsibilities and providing training to the MH and Ca's.
•Prompt updating to customers about their shipment status induction training given to the new jonnies.
•Ensured directives, rules and procedures were communicated to all operations staffs. Prompt communication and follow up on all pending matters internal and external.
•Working in ERP System, Handling Cash and keeping all the work related records, attendance records

Company industry:
Internet & E-commerce

Customer Care Executive

July 2007 - April 2013

Reliance Info streams Pvt.Ltd

India

July 2007 - April 2013

BPO arm of Reliance Group, providing Multimedia & Multilanguage based, Inbound & Outbound Customer support to the Customers of Reliance India Mobile and Reliance India Phone.
Job Profile:
•Currently managing the

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Managers

July 2002 - June 2007

Albatross Pharma HealthCare Pvt. Ltd

July 2002 - June 2007

Responsible for generating prescription from Doctors.
•Responsible for handling Chemist & Stockist.
•Arranging meetings of Doctor’s &

Job role:
Management

Education

University Of Mumbai

June 2002

June 2002

Bachelor's degree, Agricultural And Human Sciences

India

Skills

Arranging
Expert
Arranging
Expert
Operation
Expert
Operation
Expert
Queries
Expert
Queries
Expert
Typing
Expert
Typing
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MULTIMEDIA
Expert
MULTIMEDIA
Expert
NETSCAPE ENTERPRISE SERVER
Expert
NETSCAPE ENTERPRISE SERVER
Expert
NETWORKING
Expert
NETWORKING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
QUALITY
Expert
QUALITY
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ACADEMIC
Expert
ACADEMIC
Expert
Arranging
Expert
Arranging
Expert
Operation
Expert
Operation
Expert
Queries
Expert
Queries
Expert
Typing
Expert
Typing
Expert