Communication & Information Technology Assistant
United Nation Mission In Liberia
Total years of experience :15 years, 7 Months
• Providing full range of technical assistance in the area of installation, configuration, testing, deploying of server hardware / software, including Local Area Network, Operating Systems, Electronic mail, Lotus Notes, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, Microsoft Office suite and various security software.
• Creating user ID’s password and home directories.
• Performing regular daily backups and data recoveries.
• Assisting in assigning user access right and implementing network security.
• Communicating clearly and effectively with clients and following established Call Center and Service Desk procedures.
• Installing, configuring, deploying, monitoring and maintenance of server hardware, operating systems and application software
• Configuration and setup of HP ProLiant servers and racks together with monitoring consoles printer appliances, UPSs;
• Good knowledge of Storage Area Network (SAN) infrastructure and VMware technology;
• Installation and configuration of Microsoft Windows 2012 R2 operation systems;
• Evaluating Active Directory objects and ensuring data consistence (users, groups, organizational units, group policies);
• Involved in the following services (DNS, DHCP, WINS, DFS, FRS, RIS);
• Security Antivirus protection and definitions deployment/upgrades, recovery and means of prevention; deployment new releases of Symantec Corporate Edition into regional servers;
• Monitoring servers farm/environment using HP OpenView HP Systems Insight manager, Power/Rack management software, MRTG, GFI Network Server Monitor;
• Preparing audit recommendations, restricting physical access to servers, restricting access to data and network resources by use of group policies, proxies and content filters, maintain Security Audit log server;
• Diagnosing and resolving servers related issues; hardware, software or connectivity problem with minimum delay;
• Drafting end-user and/or technical documentation;
• Assisted in monitoring personal computers running UN software delivery systems to ensure that software distributions are being delivered correctly
• Performed 2nd level desktop troubleshooting in conjunction with the Help Desk
• Assisted in routine installation, configuration, testing and deployment of servers hardware and software including Local Area Network, Voice Line, Operating System, Lotus Notes, Microsoft Outlook Exchange, DHCP, and various security software
• Supported in routine administration, operation, technical support, monitoring of server system
• Undertook routine troubleshooting of server system and if the problem persisted, escalated to higher levels in accordance with procedures
• Installed and configured network switches and routers and detected problem patterns and recommends solutions
• Kept abreast of developments in technology both in the UN and in the industry in general
• Inspected all incoming assets and involved in stock control.
• Maintained and installed VHF/HF Base radios
• Monitored inventory levels and alerted supervisors when low thresholds were reached
• Received logs service request in the automated request management system and maintained good record-keeping for future use and audits
• Designed and Implemented Infrastructure work (Fiber Optic Termination and UTP Cables)
• Stayed up-to-date with international hardware and software market developments
• Involved in the Training of IRC Employees
• Provided quarterly summery reports to the ICT supervisor on the maintenance, work done and problem face on the field.
• Worked with New York IT Department in obtaining up to date network and service
• Tracked Asset records for Transfer and Repairs
• Monitored IT Officers on various sites in keeping with their weekly planning of their day to day activities
• Worked with logistics in purchasing Computers and other related IT Items
• Attended Staff Capacity building in basic IT trainings
• Installed and configured network equipment, routers, switches and servers
• Installed, configured hardware, including VSAT, modem, network switches, routers and printers.
• Hard disk maintenance, including defragmenting and folder/file cleanup.
• Advised on repair or renewal of hardware.
• Installing and configuring of windows software and windows applications, including new service packs, security patches and anti-virus upgrades and updates.
• Traveled extensively doing troubleshooting and helpdesk activities at 7 field offices with each site holding 25-30 users in different locations. Sites covers were: Lofa, Nimba, and Grand Geddeh)
• Installed & Configured Servers, computers, computer software, and peripherals for customers (Government Ministries, FedEx and University of Liberia, Budget Bureau, Ministry of Commerce)
• Installed VSAT, LAN and Wireless network for customers ( Security Sector Reform)
• Scanned and removed virus from clients machines
• Server (Windows 2000/2003 Server) administered, maintained Network Security
• Installed internet services equipment (computers, software, network printers, scanners)
• Maintained hardware and software (trouble shoot and repaired)
• Conducted basic users training for internet café staffs.
• Installed Access Point for Internet Connection for clients.
Studied focused on Introduction to Computers, Operating Systems, Fundamentals of Information Systems, Introduction to the Internet and Word Wide Web, Computer Hardware (A+ Certification), Computer Hardware (A+ Certification), Wireless Communication, PIC Controller, Algebra and Trig. I & II, Technical Physics, Technical Writing I & II, Principles of Micro-Economics, General Psychology, Introduction to Management, Data Communications, Computer Applications in Business , Project Management, Management Information Systems
Studies focused on installation of VHF/HF base digital radios, GPS tuning, supporting users at remote locations in configuring radios and repeaters for TRBONet PLUS as various sites
Studies focused on processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency
Studies focused on application development, IT project management, Group Policy, technical planning, security encryption and backup recovery.
Studies focused on computer networking, LAN and WLAN, building firewall defense against internet hackers, virus intrusion.
Specialized in Computer Hardware and Repairs. Advised on what needed to be replaced and what was to be upgraded for easy access of software application running.
Grade School