IT Support Engineer
الجامعة السعودية الالكترونية
Total years of experience :14 years, 2 Months
• Ensure the network stability (internet provider services, routers, switches, access point and IP phones).
• Responsible for the IT Store, deliver and receive the devises to the faculty's staff and employees after installing the stander software's, also making inventory reports.
• Support the faculty's staff, employees and students with any difficulties or issues with the computers.
• Ensure the LABs ready for teaching without problems.
• Maintains weekly the class rooms (computers, projectors, printers, and speakers).
• Support the teachers and students with any difficulties or issues with the computers.
• Ensure the LABs ready for teaching without problems.
• Preparing new device and deliver it for new school members.
• Design and develop an enhanced reporting structure that ensures the early identification of product faults and ensures minimum risk to the business.
• Preparing the exams papers and marking it with the E-marking device and software.
• Manage a team of support engineers and ensure that agreed targets are met and appropriate qualitative standards achieved.
• Develop and implement robust processes to ensure that a high quality service is provided to the employees.
• Implement methodologies to improve first call resolution.
• Analyze help desk activity and make recommendations for increased organizational efficiency and effectiveness.
• Train support staff to ensure that support is provided in a consistent manner.
• Answering inbound calls and assisting customers who have particular inquiries or questions.
• Providing individualized customer service of high-standard professional level.
• Building the interest of customers in the products and services offered by the Go Atheeb.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
• Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
Planning and managing organizational technology infrastructure. This is the type of work for which the new information technology (IT) programs explicitly aim to educate students.